The New Horizon of Claims

  • 3,000+Attendees
  • 50+Expert Speakers
  • 20+Case Studies
  • 3+Days of Networking

Unlimited possibility. Proven innovators. Limited time.

The pressure to innovate has never been greater. Being risk-averse is now the riskiest strategy.

Last year pushed claims transformation further than we thought possible, but customer expectations are only growing.

Now we know what’s possible, how do we realize the new potential of claims?

There is no silver bullet - you need a holistic transformation of people, processes, technologies, and a reimagined partner ecosystem. And you need to do that all at the same time.

Technology must be embedded into every facet of the claims organization: processes must be automated and fully digital; communication channels need to be tailormade to customer preference, and we need to create a flexible ecosystem of partners.

Join 3,000+ of your peers at the world’s largest gathering for claims executives at Reuters Events Connected Claims USA 2021 (November 16-18) to guide you through the new horizon of claims and achieve the unprecedented innovation we are capable of.

Join 3,000+ Claims Leaders!

Hear from Insurance Chief Claims Officers and Senior Claims Executive – Most Senior Line-up of Speakers Ever Seen

Mike Fiato - Headshot
Liberty Mutual - Logo

Mike Fiato EVP, Chief Claims Officer Liberty Mutual

Ramon Lopez - Headshot
USAA - Logo

Ramon Lopez VP, Claims Operations USAA

Jacqueline Tirpak - Headshot
Erie Insurance - Logo

Jacqueline Tirpak VP, Corporate Claims Officer Erie Insurance

Steve Donnelly - Headshot
Amerisure - Logo

Steve Donnelly Chief Claims Officer Amerisure

Ian Thompson - Headshot
Zurich - Logo

Ian Thompson Group Chief Claims Officer Zurich

Brian Pozzi - Headshot
AAA - Logo

Brian Pozzi VP, Chief Claims Officer AAA

Paul Stachura - Headshot
State Auto - Logo

Paul Stachura SVP, Chief Claims & Risk Engineering Officer State Auto

Nick Conca - Headshot
Markel - Logo

Nick Conca Chief Claims Officer Markel

Patrick Nails - Headshot
Arch Insurance Group - Logo

Patrick Nails EVP, Chief Claims Officer Arch Insurance Group

Robert Bowers - Headshot
Westfield Insurance - Logo

Robert Bowers Chief Claims Officer Westfield Insurance

Kimberly R. Vaughn - Headshot
Amerisure - Logo

Kimberly R. Vaughn AVP, Claims Experience & Customer Analytics Amerisure

Scott Hauptman - Headshot
Grange Insurance - Logo

Scott Hauptman VP, Chief Claims Officer Grange Insurance

Don Jones - Headshot
Mass Mutual - Logo

Don Jones Head of Claims US Insurance Operation Mass Mutual

Samantha Santiago - Headshot
Farmers Insurance - Logo

Samantha Santiago Head of Claims Strategy & Automation Farmers Insurance

Gwen Olson - Headshot
American Family - Logo

Gwen Olson AVP, Enterprise Claims Strategy American Family

The Four Pillars of Claims in 2021

Strategic Priorities for Claims: The game has changed and there is no going back. It’s more important than ever to hear how top insurers plan to innovate whilst delivering on customer expectations over the months and years ahead.

Customer Care in an Age of Disruption: How are insurers going to meet customer needs whilst ensuring their safety and security? How are customer expectations going to change? Join leading experts as they share their use-case driven insights.

Leadership and Co-Operation: Discover how leadership and collaboration have become cornerstones of the industry as risks are taken and siloes are broken down.

Technology Driving Transformation: Customers are more in need of innovative solutions than ever before – now is is the opportunity to do more than just meet expectations. Learn to exceed expectations with rapid deployment of the tech that is already changing the insurance landscape forever

Join the World’s Largest Claims Community of 3,000+ Leaders:

travelers's Logo
usaa's Logo
erie_insurance's Logo
geico's Logo

chubb's Logo

mapfre's Logo
progressive_insurance's Logo
american_family_insurance's Logo

grange_insurance's Logo
allstate_insurance's Logo

Assurant's Logo
Zurich_Insurance's Logo

country_finacial's Logo
TD_Insurance's Logo
farmers_insurance's Logo

cincinnati_insurance_companies's Logo

mercury's Logo
allianz's Logo
metromile's Logo
IAT_Financial_Group's Logo

nationwide_insurance's Logo
amica_insurance's Logo
Mass_Mutual's Logo
Esurance's Logo

Hanover_Insurance's Logo

metlife_auto_home's Logo
kemper_insurance's Logo
ameriprise_financial's Logo

aig's Logo
the_hartford's Logo

Past attendees include:
  • Chief Executive Officer
  • Chief Claims Officer
  • Chief Operating Officer
  • Vice President, Claims Business Information
  • Vice President Claims Payments
  • Vice President of Casually Claims
  • Vice President of Claims and Customer Service
  • Vice President Shared Operations, Claims
  • Vice President, Claims Experience Operations, Exec Claims
  • Vice President, Claims Technical Services, Overseas General
  • Vice President, Claims Service Development
  • Vice President Auto Claims
  • Vice President Home Claims
  • Assistant Vice President, Special Investigation Unit
  • Assistant Vice President Claims Experience
  • Director, Claims Strategy
  • Divisional Director, Claims
  • Director, Property Claims

Real Decision-makers

From Every Part of the Ecosystem

Join 3,000+ Claims Leaders!

Our 2021 Agenda

Connected Claims USA 2021 where Chief Claims Officers & and other insurance executive come to map the future of claims



  • Prioritize maximizing business impact: Make quick wins that have immediate impact on the bottom line
  • The value of partnership for next-level claims innovation strategy: Integrate new tech into the claims journey through excellent internal and external working relationships
  • Get ready for what’s next in claims: From quantum computing to extended reality



  • Tradition vs. Tech: Use tech as a primary tool to deliver a seamless claims experience today and retain your customer forever
  • Deliver empathy at scale in the age of digital claims
  • The value of true engagement: The ever-evolving relationship between AI and the customer



  • From insights to intelligence: Integrate AI and ML principles into products to boost functionality, UX and customer satisfaction
  • Future proof your innovation strategy and data integration in claims: Structure your investment and priorities to maximize results and stay ahead of your competitors
  • Prepare claims for the connected data wave: From IoT to telematics and beyond



  • The real gold is the experience: Explore technologies that enable seamless, automated and simple transactions as well as delivering digital CX
  • No loss today, no claim tomorrow: Minimize risk with strategic tech deployment
  • Make tech your recruitment magnet: Deploy upskilling strategies and digital tools to achieve claims automation at scale



  • End-to-End automation of the insurance claims process
  • Collaboration success factors for InsurTechs and traditional carriers: Discover new and innovative channels to market to gain new customers and realize traction on your proposition



  • Make your company fully digital and deliver business efficiency at scale
  • The next step in customer protection – unlock true consumer confidence with IoT sensors
  • The value of connected health – Take the 360° view for lower risks and healthier customers

Join 3,000+ Claims Leaders!

Why This is THE Must Attend Insurance Conference of the Year

The Most Senior Line-up in the World

Our speakers are the driving force of insurance claims evolution. Hear only from those at the top of the game, representing the industry’s most progressive and innovative carriers. Connected Claims USA 2021 unites decision makers from across the value chain to set the roadmap for the future.

Impact Driven Agenda

This is the time to get the bigger picture of how our many challenges and disruptions interconnect to shape the future of claims, whilst exploring the case studies and practical lessons that will help us to set a new way forward.

Business, Culture, Beyond

In addition to the focus on innovative claims strategies and business goals, we drill down into industry topics that touch us personally, from culture and people to diversity and inclusion, this meeting has the power to make long lasting impact.

Results-Oriented Private Discussions

Alongside our exclusive content and event-wide networking, Reuters Events facilitate a number of targeted 60-minute Roundtables. These Roundtables allow small, intimate groups of industry peers to develop their strategies and share insights.

75% Carriers

Unlike any other event, Connected Claims USA 2021 is led by insurance carriers for insurance carriers. Do not miss this opportunity to network and collaborate through our elite virtual capabilities.

Find Your Future Technology Partner

Our virtual exhibition gives you a smorgasbord of potential technology partners and solutions to choose from, each offering use cases, demos and more at their virtual booth.

Best-in-class Virtual Conference Experience

This is not our first time. Here's our net promoter score (NPS) from the extensive post event survey and a small snapshot of what people thought following Connected Claims USA 2020

Reuters Events has an NPS Score of 89.

* Company NPS scores acquired from

Learn from 40+ Online Sessions and Interact with 50+ Speakers

technology/large/wifi Created with Sketch. Watch Live Watch presentations, fireside chats and panel discussions from top industry thought leaders all day, every day!

user-interface/large/comment-add Created with Sketch. Discuss Comment and question in real time. Spark conversations with your 3,000+ fellow attendees. Follow up with interesting ideas in the digital networking suite!

files-folders/large/question Created with Sketch. Question Get in-depth answers in real-time in our live Q&A sessions in each presentation and panel!

technology/large/player-19 Created with Sketch. On-Demand Missed a session? Catch-up in your own time through our on-demand service. Imagine Netflix but the best of immersive enterprise thought leadership.

shopping/large/cart-9 Created with Sketch. A Brand New Virtual Exhibition If you want to find the solution providers that are driving innovation for claims, whether it's data & analytics, AI, telematics or digital payments, you can find your next innovative tech partner in our digital exhibition. Don't forget to leave a digital business card!

shopping/large/mobile-touch Created with Sketch. Audience Interactivity We know that opportunities to interact with your peers are what make events special. That’s why wherever possible and using the latest technology we will continue to deliver live Q&As, breakout sessions & workshops and audience polls.

Join 3,000+ Claims Leaders!

5 Reasons You Cannot Miss Connected Claims USA 2021

  1. World’s most senior claims speaker line-up, hand-selected for their experience and leadership, driving change within our industry. Gain strategic insight from Chief Claims Officer and other C-level speaker representation from both the leading insurers and innovative industry disrupters, generating engaged discussions that map the pathway towards claims transformation
  2. Decision-makers unite to innovate claims. The world’s biggest claims event brings the most-renowned carriers share lessons learned and provide insight and action plans for industry transformation. Your attendance will ensure you are best-placed to succeed, aided by insights from claims leaders to defeat disruption in our increasingly customer-centric and technology-driven claims world.
  3. An agenda that asks – and answers – all the right questions. Attendees will leave armed with the tools needed to implement successful change and achieve unmatched profitability through tailored case studies, engaging presentations, investment security and partnership opportunities.
  4. Make partnerships that will shape your company’s future. Connected Claims USA 2021 brings together the most impactful selection of solution providers with track records of success backed up by case studies from your peers. Now is the time to build the partnerships that will change your business, challenge old concepts and transform the way you operate.
  5. Unparalleled networking opportunities. Our virtual networking capabilities allow you to create meaningful connections with your industry peers. What we have lost in physical interaction, we have gained in a greater opportunity for global networking than ever before with 3,000+ senior claims executives from across the US marketplace gathering on one accessible platform. Send messages and schedule meetings: no location limitations - just endless possibilities for expanding your network

Join 3,000+ Claims Leaders!

Here to help

Get in touch with the Reuters Events team