The industry shaping agenda


Day 1 · Tuesday, November 16th

The Key Strategies for Claims Innovation

9:00am – 9:20am (EST)

Opening Keynote:Make claims count: Achieve ROI (and more) from claims transformation

9:20am – 9:35am (EST)

The value of partnership for next-level claims innovation strategy: Integrate new tech into the claims journey through excellent internal and external working relationships

9:35am – 9:50am (EST)

Get ready for what’s next in claims: From quantum computing to extended reality

9:50am – 10:10am (EST)

Live Q&A:Unlock the full value of claims

Simple and Seamless: The New Digital CX

10:10am – 10:25am (EST)

Fireside Chat:Fast. Easy. Digital. Claims hyper-personalization as the key to customer retention

10:25am – 10:55am (EST)

Panel:Enhance understanding of emerging technologies: Hear how leading insurtechs are delivering disruptive AI, analytics, automation and claimstech solutions

10:55am – 11:00am (EST)

Break

Customer Safety, Customer Loyalty

11:00am – 11:15am (EST)

Tradition vs. Tech: Use tech as a primary tool to deliver a seamless claims experience today and retain your customer forever

11:15am – 11:30am (EST)

The power of claims customer choice: Give customers more than they expect and reduce cycle time

11:30am – 11:45am (EST)

The value of true engagement: The ever-evolving relationship between AI and the customer

11:45am – 12:00pm (EST)

Live Q&A:Deliver empathy at scale in the age of digital claims

Social Inflation: Move from Risk Management to Risk Prevention

12:00pm – 12:05pm (EST)

Break

12:05pm – 12:20pm (EST)

Fireside chat:No loss today, no claim tomorrow: Minimize risk with strategic tech deployment

12:20pm – 1:00pm (EST)

Live Panel Discussion:Time to play offense? Confront social inflation head on

Day 2 · Wednesday, November 17th

Reveal The Technology Edge You Did Not Know You Had

9:00am – 9:20am (EST)

Opening Keynote:Become an innovation leader today: Forge a path to unprecedented claims outcomes

9:20am – 9:35am (EST)

Pick your automation battles: Strategic claims automation for maximum transformation results

9:35am – 9:50am (EST)

Make a visible impact: Gain buy-in from customers on the new vision for claims

9:50am – 10:10am (EST)

Live Q&A:The race against the customer’s clock: Build back better experiences that defy expectations

Build an Innovation-Centric Claims Organization

10:10am – 10:25am (EST)

Fireside chat:Become an innovation-centric organization and outpace the competition

10:25am – 10:55am (EST)

Live Panel Discussion:Innovation first, innovation always: Unleash the hidden power of agility in claims

10:55am – 11:00am (EST)

Break

Transformation Driven by Data

11:00am – 11:15am (EST)

New insurance products for an AV world

11:15am – 11:30am (EST)

From insights to intelligence: Integrate AI and ML principles into products to boost functionality, UX and customer satisfaction

11:30am – 11:45am (EST)

Future proof your innovation strategy and data integration in claims: Structure your investment and priorities to maximize results and stay ahead of your competitors

11:45am – 12:00pm (EST)

Live Q&A:Prepare claims for the connected data wave: From IoT to telematics and beyond

Engage with Current and Future Claims Talent

12:00pm – 12:05pm (EST)

Break

12:05pm – 12:20pm (EST)

Fireside Chat:Make tech your recruitment magnet: Deploy the upskilling strategies and digital tools to achieve claims automation at scale

12:20pm – 1:00pm (EST)

Live Panel Discussion:Talent, diversity and education: Top to bottom, end to end, and side by side

Day 3 · Thursday, November 18th

Claims Process Transformation Excellence Through Ecosystems and Platforms

9:00am – 9:20am (EST)

Opening Keynote:Achieve superior customer claims experience through the three lenses philosophy: Fast. Transparent. Digital. Bring the ‘Amazon’ experience to claims

9:20am – 9:35am (EST)

Prioritise maximising business impact: Make quick wins that have immediate impact on the bottom line

9:35am – 9:50am (EST)

The future is now: Build the organizational structure and the skillset to succeed when change is a must

9:50am – 10:10am (EST)

Live Q&A:Disruption-proof claims: Thrive in a world that’s in flux

Tech as a Truly Priceless Tool Towards Seamless CX

10:10am – 10:25am (EST)

The real gold is the experience: Explore technologies that enable seamless, automated and simple transactions as well as delivering a seamless and digital CX

10:25am – 10:55am (EST)

Live Panel Discussion:Making CX central in claims

10:55am – 11:00am (EST)

Break

Partnership & Collaboration: Table Stakes in the Path Forward in Claims

11:00am – 11:15am (EST)

End-to-End automation of the insurance claims process

11:15am – 11:30am (EST)

Collaboration success factors for InsurTechs and traditional carriers

11:30am – 11:45am (EST)

Discover new and innovative channels to market to gain new customers and realize traction on your proposition

11:45am – 12:00pm (EST)

Live Q&A:Save time, keep customers: Streamline claims experiences to unlock new efficiencies and delight your customers

Make Your Future Arrive Early

12:00pm – 12:05pm (EST)

Break

12:05pm – 12:15pm (EST)

AUTO: Make your company fully digital and deliver business efficiency at scale

12:15pm – 12:30pm (EST)

HOME: The next step in customer protection- Unlock true consumer confidence with IoT sensors

12:30pm – 12:45pm (EST)

HEALTH: The value of connected health – Take the 360° view for lower risks and healthier customers use

12:45pm – 1:00pm (EST)

Live Panel Discussion:IoT & connected propositions customers love: Multiline claims innovation products that the consumer has embraced