Panelist: Laurie Pierman Vice President Claim Operations Amerisure
Panelist: Andrew Grohman VP and Customer Success Leader for US Insurance and Financial Services IBM
Panelist: Don Jones Head of Claims US Insurance Operations MassMutual
Moderator: Bryan Falchuk Managing Partner Insurance Evolution Partners
Every year, 30% of customers change their insurance provider, and over 70% said that the reason is customer experience, not price. Moreover, the cost of acquiring customers is 4X that of retaining existing ones, putting a clear focus on retention for insurers who care about their balance sheets. So what do customers want from claims?
The formula for a great customer experience is no secret: simplicity, convenience, and speed are at the top of every list. Yet for many insurers, adapting to this new normal requires significant, tech-driven change. But where do you start?
Join Reuters Events and our panel of industry leaders - Laurie Pierman, Vice President Claim Operations, Amerisure Don Jones, Head of Claims US Insurance Operations, MassMutual and Andrew Grohman, VP and Customer Success Leader for US Insurance and Financial Services, IBM as we explore the strategies and technologies that leading insurers are leveraging to transform claims, redefine the customer experience, and improve retention.
You can withdraw your marketing consent at any time here: ibm.biz/marketingoptout. Also you may unsubscribe from receiving marketing emails by clicking the unsubscribe link in each such email. More information on our processing can be found in the IBM Privacy Statement. By submitting this form, I acknowledge that I have read and understand the IBM Privacy Statement. To stay informed of IBM products, services and offerings click and confirm your details here: www.ibm.com/account/reg/us-en/signup?formid=urx-32526