Panelist: Angela Delude Head of Claims Strategy Mass Mutual
Panelist: Jon M. Thornton Claims Strategy Leader Westfield
Panelist: Jim Burdick Senior Business Development Manager Deluxe
Moderator: Bryan Falchuk Managing Partner Insurance Evolution Partners
The benefits of digitalization and automation are a no-brainer. It’s a must for industry leading carriers today. However, deciding where to begin digital transformations, as well as gaining acceptance from customers and employees alike, is a step than can make or break any carrier.
How do you shift your organization, your people, your processes, and your customers to digital?
Join Reuters Events and - Angela Delude, Head of Claims Strategy, Mass Mutual, Jon M. Thornton, Claims Strategy Leader, Westfield and Jim Burdick, Senior Business Development Manager, Deluxe, as we go in-depth on how to define metrics for success and why digitizing the most simple customer-facing processes are the best first step.