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Learn from:

Angela Delude - Headshot
Mass Mutual - Logo

Panelist: Angela Delude Head of Claims Strategy Mass Mutual

Jon M. Thornton - Headshot
Westfield - Logo

Panelist: Jon M. Thornton Claims Strategy Leader Westfield


Jim Burdick - Headshot
Deluxe - Logo

Panelist: Jim Burdick Senior Business Development Manager Deluxe

Bryan Falchuk - Headshot
Insurance Evolution Partners - Logo

Moderator: Bryan Falchuk Managing Partner Insurance Evolution Partners


The benefits of digitalization and automation are a no-brainer. It’s a must for industry leading carriers today. However, deciding where to begin digital transformations, as well as gaining acceptance from customers and employees alike, is a step than can make or break any carrier.

How do you shift your organization, your people, your processes, and your customers to digital?

Join Reuters Events and - Angela Delude, Head of Claims Strategy, Mass Mutual, Jon M. Thornton, Claims Strategy Leader, Westfield and Jim Burdick, Senior Business Development Manager, Deluxe, as we go in-depth on how to define metrics for success and why digitizing the most simple customer-facing processes are the best first step.


  • Let the customer guide you: When your goal is to delight your customers, use analysis of your customer’s journey to inform your own digitalization decision-making
  • Measuring success: Discover what metrics are used to illustrate the impact of digital claims projects on customer experience and claimant satisfaction
  • Implementing digital disbursements: Learn the vital considerations you need to make when digitalizing claims, both on your organization and the customer

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