• Explore the ways in which the pandemic has changed auto insurance for the future
• Look at how mobility insights at scale can improve the ability to understand, predict, price, and mitigate risk
• Understand how new risk signals are transforming pricing and acquisition within auto insurance

• As customers seek more unique, individualized experiences, auto insurance continues to be the most innovative line of business – but how far can auto go?
• Discover how insurance carriers can push the boundaries when it comes to delivering a more unique auto claims experiences that meets the needs of each customer in a digital age
• Minimize disruption and maximize innovation with strategic AI deployment from end-to-end, unlocking the ultimate cost-reduction/customer satisfaction combo

• Explore the digitalization of the insurance industry and the resulting impact on the cyber space

• What lessons from 2020 can be applied permanently? Find the most competitive organizational set up to better interact with digital customers and agents in the future
• Take advantage of digital capabilities in a remote, online insurance operations, honing expertise with new tools and tech to drive progress and attract new talent
• Embrace the tech evolution with further automation to enable growth, drive efficiencies and streamline costs

• Identify the strategies required to manage new age risks and raise preparedness in a complex global climate
• Protect product portfolios, digital operations, and property assets by being fast and adaptable, evaluate exposure and mitigate impacts to profitability
• Remove concern for aggregated claims by acting now with velocity to safeguard future operations and build resilience

• Develop an omni channel approach to meet customers where they are and where they need you to be
• Embrace the proactive insurance model, with smart home devices and value add services to provide customers with self-monitoring capabilities
• Identify how COVID-19 implications could mean insurers look to provide an experience that helps take care of the customers home and serves as a touchpoint for different repairs

• Build efficiency in operations and maximize client experience
• Embrace societal values to enhance brand reputation and ensure consumers trust you with their dollars
• Build shareholder support with a strong focus on ESG and lead by example in the sustainable recovery of our communities

• Look at the long-term risks and financial impacts developing from the pandemic so you can make the adjustments now and prevent problems later
• Leverage new data and models to strategize dealing with evolving long-tail effects, so you can provide coverage and maintain profitability without losing customers
• Understand next steps in working with reinsurers to protect profitability, as we establish the extent of problems caused by Covid-19

• Deep dive into the stories of 8 startup carriers and MGAs to learn insights and inspirations to bring into your business to help it innovate and evolve
• Rethink and reshape the industry for tomorrow, adapting to meet the needs of rapidly changing customer expectations

• Leverage big data to give a 360 degree view of your customer and their needs
• Assess how we harness technology to truly deal with the needs of the consumer and guarantee success in meeting expectations
• Examine opportunities to standardize the customer journey to create a personal yet simplified experience and boosting operational efficiency

• Apply advanced analytics and automate existing operations to change the nature of product pricing and underwriting in the future, deliver with speed
• Predict how the tech evolution and advanced risk modelling with machine learning could disrupt traditional risk, underwriting and actuarial processes to modernize now and get ahead of your competition
• Get the human-tech balance right, leverage new technologies whilst understanding the fundamental role played by people

• Utilize AI to reduce costs and increase customer satisfaction, enabling operational efficiency improvements and speed up time to quote in underwriting complex risks
• Improve risk analysis and selection with AI-driven analyses to optimize the pricing of your portfolio
• Explore the value of AI in optimizing and screening coverage language, providing transparency in the face of pandemic and cyber concerns

• Explore the IoT paradigm applied to commercial lines of insurance
• Look at lessons learned from the insurers’ initiatives in risk mitigation
• Utilize go-to-market approaches to scale up these innovations

• Identify the role of the insurance industry in the creation of a sustainable, cost-effective pandemic solution to meet the needs of current and future customers
• Look in-depth at the mission to develop a federal pandemic solution
• Explore the key components and goals of the Zurich concept, how it is different to other proposals, and determine the next steps in aligning industry and government for success

• In 2020, tackling social injustices were thrust to the top of strategic agendas, to drive inclusivity and address inequalities, so what are the next steps to keep the momentum?
• Create a workforce that represents the people you serve, mirroring the needs and values of your customer to ensure their voices are included at every level of the business
• Reflect on progress and lessons learned from 2020, address strategy pitfalls now to ensure you are built for success in the future

• Look at how to identify, evaluate, and partner with the right start-up companies to get ahead of the curve and deliver value

• Analyze the rise and/or the fall of ecosystems
• Explore how Microservices, API Architecture and the Individualized Core Capabilities, or ‘Superpowers’ of InsurTechs will change the landscape on how P&C technology will be procured and integrated in the coming years

• Understand how recent advances in AI & geospatial data can be leveraged to enhance P&C decision-making
• Learn about best-practices and common pitfalls to avoid when implementing AI & geospatial data
• Discuss what the future of the industry will look like, and how these solutions will evolve over time

• Identify how business principles can be aligned with societal values, providing financial literacy to all, and reaching underserved audiences
• Prepare for the emerging threat of climate change in the life space, addressing underwriting and risk management implications to mitigate losses in the future
• Take advantage of industry growth and consolidation to become nimbler and achieve unparalleled customer reach through partnerships

On the journey towards 100% digital transformation there are still some obstacles. Individual processes require mapping and redesign, you have to make sense of an alphabet of technology, and once selected, project success is far from certain. And at the end of the day, there still exists a significant reliance upon document-based information that is not going away that requires additional consideration. But there is hope: document automation.

This session will cover the basics of document automation applied to health insurance-related processes and explain how the different characteristics of documents affect selection of technologies and automation potential.

• The Future of Insurance US is already here with TAZI AI Solutions
• Learn about the key characteristics of TAZI; the Next Generation AI AutoML Platform
• Hear how other insurance carriers are already benefiting from TAZI
• Discover how to increase customer retention, reduce claim fraud and boost profitability
• Experience first-hand a demo of our Tazi Fides™
• Take advantage of being part of the Reuters Events: The Future of Insurance USA 2021 event and start learning from your data