Reflect on the Lessons of COVID-19 and Realign Your Strategy Moving Forward
10:00am – 10:05am (EST)
Chairman Opening Remarks
Chair: Stephen Applebaum Managing Partner Insurance Solutions Group
10:05am – 10:20am (EST)
Opening Keynote Fireside Chat
Thomas M. Troy President and Chief Executive Officer CSAA Insurance Group
10:20am – 10:40am (EST)
Fireside Chat
Marc Gordan Head of Global Telematics Product Strategy & Management LexisNexis Risk Solutions
Bryan Falchuk Managing Partner Insurance Evolution Partners
10:40am – 11:00am (EST)
Reuters Live Interview
Dan Glaser President & CEO Marsh & McLennan Companies
Moderator: Alwyn Scott Journalist Reuters
11:00am – 11:20am (EST)
Fireside Chat: The Future of Claims
Neil Harrison Global Chief Claims Officer Aon
Moderator: Bryan Falchuk Managing Partner Insurance Evolution Partners
11:20am – 11:50am (EST)
Reuters Live Panel: Managing Risk in a Complex Global Climate
Karen Clark Founder Karen Clark & Company
Jonathan Isherwood CEO Reinsurance Americas/Regional President Swiss Re
Randy Nornes Managing Partner, Enterprise Client Group Aon
Laura Langone Head of Insurance Operations Airbnb, Inc
Moderator: Suzanne Barlyn U.S. Insurance Correspondent Reuters
Jumpstart Your Profit Margins with Cutting-Edge Tech
11:50am – 12:05pm (EST)
Invest in Essential Technologies to Achieve Uncapped Profitability
- How do outperformers think about investments in these times of uncertainty?
- Illustration of a 2020 investment to achieve untapped returns and navigate the current realities
Jane Possell Chief Information Officer CNA Insurance
12:05pm – 12:40pm (EST)
Panel: The New Insurance Marketplace: Unlock Unprecedented Customer Reach with Tech
- As we end a year of tech adoption unprecedented in scale and speed, discover how tech allows insurers to shift from serving existing customers to reaching new ones
- Discover how tech can be strategically applied to build a targeted, hyper-personal experience
Ketty Trivedi Chief Marketing Officer Prudential Group Insurance
Jane Possell Chief Information Officer CNA Insurance
Anuj Jain Carrier Practice Leader ReSource Pro
Moderator: Bryan Falchuk Managing Partner Insurance Evolution Partners
Engage with the Customer of the Future
12:40pm – 12:55pm (EST)
Data driven product innovation will drive embedded insurance
- Leverage new data sources and built products combining existing and new coverages to meet your customer expectations
- Partner up and deliver customized products and customer experience at scale
Mitch Doust COO for the Americas Cover Genius
12:55pm – 1:10pm (EST)
A Data-First Approach to Complex Risk Underwriting Innovation
- Driving innovation in commercial underwriting is a continuous progression, given the constancy of change in business models, products and portfolios
- AI platforms bring in the added technology sophistication to handle agility and resilience
Laila Beane CCO and Head of Consulting Intellect SEEC
Sandeep Haridas VP, UW Strategy & Excellence Liberty Mutual Insurance
1:10pm – 1:25pm (EST)
Achieve True Claims Innovation
- Understand your customer’s pain points to customize every claims experience and better understand where tech can be most effectively deployed to achieve quick wins
- Use tech to automate low impact transactions and communications so the staff can be utilized to complete high impact activities to drive the customer experience.
- Remember the human factor: reskilling your workforce is inevitable but the core human component in claims will never be diminished
Lance Ondrej EVP & Chief Claims Officer Germania Insurance
1:25pm – 1:40pm (EST)
Q&A: The Keys to Product Innovation
- Discover how to truly innovate in a world filled with innovators
- How can insurers step up their approaches to product offerings?
- What are the key differentiators for a winning claims experience?
Mitch Doust COO for the Americas Cover Genius
Laila Beane CCO and Head of Consulting Intellect SEEC
Lance Ondrej EVP & Chief Claims Officer Germania Insurance
Sandeep Haridas VP, UW Strategy & Excellence Liberty Mutual Insurance
Moderator: Bryan Falchuk Managing Partner Insurance Evolution Partners
Implement a Flexible and Resilient Tech Strategy
1:40pm – 1:55pm (EST)
Turn Property Insurance on It’s Head
- Make the same leap for insurance as Uber did for transportation – make it faster, easier and safer
- Think about a whole new opportunity to play a role in the welfare of your insured before they make a claim
- Bring a delight factor with new offerings that do even more than give customers peace of mind
Jon-Mike Kowall Partner & Advisor Neos
1:55pm – 2:30pm (EST)
Panel: The Future of Commercial Insurance: Transform Uncertainty Into Innovation
- As we end a year of uncertainty, discover how commercial insurers can transform to make 2021 the year of consumer confidence and growth
- Explore the strategies for meeting forever-changed customer needs in a forever-changed global marketplace
Peter McMurtrie President of P&C Commercial Lines Nationwide
Greg Tacchetti Chief Information Officer State Auto
Tiara Gazarian VP, Onboarding & Implementation Phonexa
Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group
Navigate the Connected Future with Confidence
10:00am – 10:15am (EST)
Reinventing Life Insurance to Help Customers Live Longer, Healthier Lives
- Discover how life insurers are fast becoming partners in the lives of our insureds at a time when user experiences and expectations are so vastly different, and still rapidly changing
- Make life insurance easier and more fun (yes, fun) for your insured to buy, using improvements in the welfare of customers as opportunities to return value to the customer
Brooks Tingle President and CEO John Hancock Insurance
10:15am – 10:35am (EST)
Reimagine Your Strategy to Become a Partner for your Customers
- Work with your customers as partners to solve their problems and pain points to revitalize customer experiences
- Use customer feedback directly in testing and adopting new technologies and overcome the challenge of choosing the right tech - let your customer choose!
- Hear AXA XL case studies and how the insights from their construction business line can transform your experience
Justin Gress Director of Strategic Operations AXA XL
10:35am – 10:50am (EST)
Build a Digital Strategy for 2021
- Understand the customers pain points and go one step further – understand who they are!
- Discover what matters most to each user at every stage to deliver what feels like a tailor-made experience
Brent Korte SVP, Chief Marketing Officer Ameritas
10:50am – 11:20am (EST)
Reuters Live Panel: Reinforce Diversity as a Priority in Your Workforce
Dr. Lauren Young AVP, Director of Diversity & Inclusion Zurich North America
Lata N. Reddy Senior Vice President of Inclusive Solutions Prudential
George Nichols President & CEO The American College of Financial Services
Moderator: Alwyn Scott Journalist Reuters
The Future of Life and Health Insurance
11:20am – 11:35am (EST)
Making Insurance More Human In a World of Accelerated Digital Adoption
- Harness technology like machine learning, artificial intelligence and predictive analytics in ways that help people better understand risk and protection products
- Uncertainty is at an all-time high, and we have a tremendous opportunity to find ways to use technology to help educate current and potential customers, increase trust and protect financial security
- Discover specific, actionable applications for technologies like AI and machine learning, for example, that insurers can leverage to improve customer relationships and provide deeper education about the importance of insurance coverage
Amy Friedrich President of Insurance Principal
11:35am – 12:05pm (EST)
Panel: The Future of Life and Annuities Insurance
- Discover how the life insurance consumer experience can be made less painful and more fun
- Explore how to apply technology to reinforce consumer confidence and trust
- What will the Future of Life & Annuities look like?
Brooks Tingle President and CEO John Hancock Insurance
Brent Korte SVP, Chief Marketing Officer Ameritas
Amy Friedrich President of Insurance Principal
Moderator: Ed Majkowski Americas Insurance Sector and Consulting Leader EY
Unify your Workforce to Achieve the Ultimate Goal of True Customer-Centricity
12:05pm – 12:20pm (EST)
Fireside Chat: Unlock Innovation to Meet Client Needs & Maximize Internal Efficiencies
John Grogan Chief Product and Innovation Officer Northwestern Mutual
Moderator: Bryan Falchuk Managing Partner Insurance Evolution Partners
12:20pm – 12:35pm (EST)
Digital Strategies Embedding Consumers Into the Underwriting & Claims Workflow
- Discover how embedding consumers into your organization’s workflows can result in better outcomes for customers and your claims and underwriting teams
- Learn the strategies for success in a digital era, as customer demand for digital continues to skyrocket across all demographics
Steven Brewer SVP CoreLogic Insurance and Spatial Solutions
12:35pm – 12:50pm (EST)
Discover What Today’s Customer Truly Needs
- Learn how to satisfy customer needs whilst focusing on operational excellence
- Customer needs are not complex, so focus on achieving operational excellence and meet those core needs
- Build successful partnership strategies, with customer needs in mind at all times
Tom Warden Chief Data and Analytics Officer EMPLOYERS
12:50pm – 1:05pm (EST)
Q&A: Lift the Innovation Lockdown
- Discover what innovation truly means when innovation seems to be the new normal
- Explore how you can change your organizational mindset to become more agile, and more responsive to customer needs than ever
John Grogan Chief Product and Innovation Officer Northwestern Mutual
Tom Warden Chief Data and Analytics Officer EMPLOYERS
Steven Brewer SVP CoreLogic Insurance and Spatial Solutions
Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group
Meet the Demands of Today’s Customer: Flexibility, Immediacy and Compassion
1:05pm – 1:20pm (EST)
Build Your Strategy for the All-Digital Age
- Stay above ever-rising customer expectations by staying digitally forward
- Stop thinking of IT as just another department – think of technology as the driving force behind all of your transformation efforts
- Less Data, not more – focus on the data that you need to serve your customer, rather than as much data as you can handle
Naveen Agarwal Chief Market Development Officer Prudential
1:20pm – 1:35pm (EST)
The Impending Vehicle Symbol Revolution
- For years, vehicle symbols have been determined based mostly on the cost of the vehicle when new, with a handful of adjustments
- As the profile of vehicles change – with new safety features, complex driver interfaces, higher horsepower, and longer lifespans, basing rates primarily on the vehicle’s original cost is not enough
- Join us as we explore some of the new vehicle-level data that is available and how insurers are moving toward a “whole-vehicle” pricing approach when setting rates
Don Hendriks Data Scientist & Actuary CARFAX
1:35pm – 1:55pm (EST)
Reuters Live Interview
Paul Brand Co-Founder and Deputy CEO Convex
Moderator: Alwyn Scott Journalist Reuters
1:55pm – 2:10pm (EST)
Fireside Chat: Diversify Your Product Portfolio within an Ever-Changing Customer Landscape
Christian W. Mitchell EVP and Chief Customer Officer Northwestern Mutual
Moderator: Bryan Falchuk Managing Partner Insurance Evolution Partners
2:10pm – 2:40pm (EST)
Panel: Turbocharge with Transformative Tech
- Join our panel of insurtech pioneers as they explore the critical role played by tech in the new insurance landscape
- Uncover the strategies that can be leveraged by your organization to most effectively adopt and use everything from AI to Drones to IoT
Matt Poll Co-Founder and CEO Neos
Rick McCathron President Hippo
John Swigart Co-Founder and CEO Pie Insurance
Philippe Lafreniere Chief Growth Officer Slice Labs
Moderator: Rob Galbraith Author Insurance Nerds
Digital, Remote, Flexible: 2020’s Buzzwords Lay the Foundations for Future Norms
9:45am – 10:05am (EST)
Reuters Live Interview
Bruce Carnegie-Brown Chairman Lloyd's
Moderator: Carolyn Cohn Insurance and Fund Management Correspondent Reuters
10:05am – 10:20pm (EST)
The Future of Insurance: From Disruption to Evolution
- Join Bryan Falchuk as he shares insights from his ground-breaking new book “The Future of Insurance”
- Hear case studies and industry insights to help guide your strategy for 2021
Bryan Falchuk Managing Partner Insurance Evolution Partners
10:20am – 10:25pm (EST)
Make Insurance Innovation-Centric
- Learn how modular, flexible technical architecture is a key to success in today’s insurance marketplace
- Build and maintain a culture that is open to innovation, leading to faster decision-making and flexibility in the face of adversity
Greg Tacchetti Chief Information Officer State Auto
10:25am – 10:45am (EST)
Reuters Live Interview
Maurice R. Greenberg Chairman & CEO Starr Insurance Companies
Moderator: Suzanne Barlyn U.S. Insurance Correspondent Reuters
10:45am – 11:00am (EST)
Reflect on the Lessons of COVID-19 and Realign Your Strategy Moving Forward
- In the midst of a global pandemic, how can insurance leaders react to the changes brought on by COVID-19?
- Focusing on your balance sheet and operations will be core to not only managing change, but thriving in a post-COVID world
Susan Rivera CEO Tokio Marine HCC
11:00am – 11:30am (EST)
Panel: Facing the Future - Insurance in 2021
- Join our panel of industry leaders as they explore how 2021 might look for the insurance industry
- Discover how operations and customer experience efforts will need to change in the coming year
Susan Rivera CEO Tokio Marine HCC
Christian W. Mitchell EVP and Chief Customer Officer Northwestern Mutual
Tom Anderson Head of Sales AdvantageGo
Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group
Prevention Beats Protection: Maximize Real-Time Monitoring and Risk Prevention Technologies
11:30am – 11:45am (EST)
Holistic Home Protection - The Future of Home Insurance
- Discover how giving homeowners the tools for their protection is the next step in home insurance, whether it’s through connected devices for home security or risk mitigation devices
- Learn how a personalized claims experience can help build trust and confidence in your organization
Rick McCathron President Hippo
11:45am – 12:15pm (EST)
The Future of Insurance: Where Tradition and Disruption Collide
- Discover how insurers are delivering personalized, customized products and services to meet ever-rising customer expectations
- Maximize internal efficiencies, streamline operations and partner effectively for the best of both worlds – insurance and technology
- Learn how specialty insurance and beyond have transformed to meet urgent customer needs in an age of disruption
Reid Holzworth CEO IVANS
Mike Miller President – U.S. and Specialty Solutions Intact
Moderator: Bryan Falchuk Managing Partner Insurance Evolution Partners
12:15pm – 12:30pm (EST)
Fireside Chat: Decide the Future of Analytics for Actuaries
Bill Finn SVP & Chief Actuary The Hanover
Chris Frankland Founder InsurTech360.com
12:30pm – 12:45pm (EST)
Accelerating Digital Innovation in Insurance Through No-Code Development
- Discover strategies to remain on top of increased customer expectations in a post-COVID world
- Overcome the application development challenges that still persist in every insurance organization, from legacy systems to cost
- Learn why the future of coding has no code at all
Farooq Sheikh Insurance Go-To-Market Lead Unqork
12:45pm – 1:00pm (EST)
Strike the Perfect Balance of Automation and Human Experience
- We understand the insurance industry is facing rapid technological evolution. Customers are demanding, informed and connected
- As insurers adopt automation we must develop a deeper understanding of our customers and an appreciation for the customer’s journey
Lorie Graham Chief Risk Officer and VP of Product Development American Agriculture
1:00pm – 1:15pm (EST)
Q&A: Succeed in the Face of Ever-Evolving Risk
- Discover how insurers can continue to grow in a world of unprecedented uncertainty
- Explore the challenges and solutions for insurers when it comes to risk, from traditional risk to cyber risk
Lorie Graham Chief Risk Officer and VP of Product Development American Agriculture
Bill Finn SVP & Chief Actuary The Hanover
Farooq Sheikh Insurance Go-To-Market Lead Unqork
Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group
Navigate the Changing Future of Customer Needs Into 2021 and Beyond
1:15pm – 1:30pm (EST)
Delight with Digital to Take Customer Experience to the Next Level
- Discover how a Fortune 100 company is people connected and technology enabled
- How can digital solutions improve experiences across the customer life cycle?
Amy Shore EVP, Chief Customer Officer Nationwide
1:30pm – 1:45pm (EST)
Targeted Engagement in the Age of Digital Transformation
- Discover how targeted, personalized customer engagement results in new business acquisition and strong customer loyalty in a highly competitive, digital world
- Explore the vital role of data and analytics in building a truly personal experience
Michael Rowley Sr. Director, Solutions Marketing – Data Analytics and Machine Learning Altair
1:45pm – 2:00pm (EST)
Break through the Digital Noise: Digital Customer Acquisition for 2021
- Discover how you can differentiate in a saturated, digital marketplace to reach new customers
- Learn the three key takeaways you can use to transform your business and get ready to make 2021 a year of continuous growth
Scott Steele Chief Marketing Officer Church Mutual
2:00pm – 2:30pm (EST)
Panel: Unpack the Complex Needs of Today’s Evolving Consumer to Expand Your Customer Base: What do They Want?
- Uncover the complexities and nuances of today’s customer to find out how you can meet their needs
- Explore how customer demographics are shifting to anticipate avenues for growth in the New Year
Scott Steele Chief Marketing Officer Church Mutual
Amy Shore EVP, Chief Customer Officer Nationwide
Michael Rowley Sr. Director, Solutions Marketing – Data Analytics and Machine Learning Altair
Moderator: Bryan Falchuk Managing Partner Insurance Evolution Partners
