The Future of Insurance USA 2021 Agenda


DAY 1 – Tuesday 22 June

9:00am – 9:30am (EST)

Reuters Editorial CEO Fireside: Allianz Life

Walter White President & CEO Allianz Life

Alwyn Scott Journalist Reuters

9:30am – 9:45am (EST)

The Evolution Of CX – Achieve Best-In-Class Status

  • As we struggle to adapt to ever-changing customer demands, now is the time to optimize experience to achieve unprecedented levels of engagement
  • Rethink how we serve existing customers in the digital era, harnessing the power of technology to update legacy systems and provide the Amazon-like buying experience
  • Utilize the true power of data, draw actionable insights and deliver a simple, effective and personalized customer journey

Jon Carbone Enterprise Sales Director Medallia

Sean Connaughty Senior Director, Customer Experience & Insights Transamerica

9:45am – 10:30am (EST)

Achieve Unparalleled Reach Catering For Tomorrow’s Consumer

  • Target with confidence with the right product fit and preferred service channels by using AI and advanced analytics to generate insights and learn more about your customer
  • Rethink traditional marketing channels, become ‘digital by default’ with simplified verbiage and hyper-personalized communication to cater for new age customers
  • Quantify success with the power of tech providing tangible, quantifiable measurements to determine the effectiveness of your marketing strategy

Brent Korte SVP, Chief Marketing Officer Ameritas

Ketty Trivedi Chief Marketing Officer Prudential Group Insurance

Ray Gerber Chief Product Officer Thunderhead

Bryan Falchuk Managing Partner Insurance Evolution Partners

10:30am – 10:45am (EST)

Drive Next-Gen Customer Experience with Benefits Technology

  • Benefits technology is evolving every aspect of the insurance industry and the demand is rising, so what should you know about this increasingly important space?
  • Understand top challenges customers face when adopting benefits technology and learn best practices for improving enrollment experiences
  • Leverage insurtech collaborations, AI and automation to drive seamless experiences, increase loyalty and deliver better outcomes for your customers

Chris Smith Executive Vice President, Group Benefits Guardian Life

10:45am – 11:00am (EST)

Identify How Embedded Insurance Products Hold The Key To Maximize Customer Satisfaction

  • Explore the concept of embedded insurance and where Carriers can benefit from offering an efficient, streamlined customer journey
  • Understand the key approach to coverage innovation in determining which products are genuinely of interest to your policyholders
  • Navigate the regulatory piece of the puzzle, working with the regulator to enable innovation

Bill Martin President & CEO Plymouth Rock Home Assurance Corporation

11:00am – 11:45am (EST)

Reuters Editorial Panel: Cyber

  • Utilize technology to calculate the accumulation of risk and generate insights to safeguard product lines from catastrophic exposures
  • Work with clients to educate and relay the full scale of enterprise risk exposure, taking steps to protect, prevent and mitigate losses
  • Understand the potential impacts of aggregate damages to make sure your products are fit for purpose

Meredith Schnur US & Canada Cyber Brokerage Leader Marsh

Brad Gow Global Cyber Product Leader Sompo International

Allyn Lynd Managing Principal Lodestone

Alwyn Scott Journalist Reuters

11:45am – 12:00pm (EST)

Predicting The Insurance Landscape Of The Future

  • What will the ecosystem of the future look like? Understand the risk implications of a changing insurance world, and strategize to avoid losing market share
  • With insurtechs maturing, new entrants emerging, and the regulatory landscape evolving rapidly, make sure you have the right tools to build resilience
  • Understand how technology and partnerships have enabled the blurring of traditional roles, emphasizing the need for a strategic plan to stay ahead of your competitors

Gina Minick Insurance Product Director Arity

12:00pm – 12:30pm (EST)

Reuters Editorial CEO Fireside: Hippo

Assaf Wand CEO & Co-Founder Hippo

Noor Zainab Hussain Sector Specialist, U.S. Finance Reuters

12:30pm – 12:45pm (EST)

Transform Agents Into Trusted Advisors

  • Move beyond transaction to trust by correctly utilizing data
  • Understand your customers’ needs, from personalized offerings to omni-channel engagement in light of rapidly accelerated digital adoption
  • Leverage traditional and digital channels to capitalize on cross sell opportunities and increase the lifetime value of consumers

Yamini Bhat Co-Founder & CEO Vymo

12:45pm – 1:30pm (EST)

Strategy Driven By Innovation And Collaboration

  • Build a strong tech-focused strategy to innovate and grow with confidence, tech alone is not a solution
  • Collaborate to harness the knowledge of the insurtech community and propel your business forward with valuable partnerships
  • Accelerate progress of digital transformations with the perfect balance of tech-based strategy and a human-centric focus

Pranav Pasricha Managing Director & Global Head P&C Solutions Swiss Re

Michael Lebor Global Head, Digital Distribution & Innovation AmTrust Financial

Matteo Carbone Founder & Director IoT Insurance Observatory

John-Isaac "jC" Clark CEO Arturo

Bryan Falchuk Managing Partner Insurance Evolution Partners

1:30pm – 1:45pm (EST)

Developing Strategy For The Future Now

  • Balance short term efforts with the need to think about long term opportunities
  • Ensure your strategy is flexible in a rapidly changing world

Cheryl Lebens VP, Chief Risk & Strategy Officer Grange Insurance

1:45pm – 2:00pm (EST)

Using Artificial Intelligence to Streamline Document Processing

  • Understand the challenges of using AI to streamline document processing
  • Explore the use of AI for quoting, policy compare, submission & claims
  • Learn from real world use cases

Steven Levine Chief Marketing Officer Cortical.io

2:00pm – 2:10pm (EST)

Emerging Risks Require Emerging Solutions

Jonathan Charak VP & Emerging Solutions Director Zurich North America

Bryan Falchuk Managing Partner Insurance Evolution Partners

DAY 2 – Wednesday 23 June

9:00am – 9:30am (EST)

Reuters Editorial CEO Fireside: Zurich

Mario Greco Group CEO Zurich

Carolyn Cohn Insurance & Fund Management Correspondent Reuters

9:30am – 9:45am (EST)

The Evolution Of Risk Prediction In Auto Insurance

  • Explore the ways in which the pandemic has changed auto insurance for the future
  • Look at how mobility insights at scale can improve the ability to understand, predict, price, and mitigate risk
  • Understand how new risk signals are transforming pricing and acquisition within auto insurance

Jonathan Matus Co-Founder & CEO Zendrive

9:45am – 10:30am (EST)

The Future Of Auto Claims

  • As customers seek more unique, individualized experiences, auto insurance continues to be the most innovative line of business – but how far can auto go?
  • Discover how insurance carriers can push the boundaries when it comes to delivering a more unique auto claims experiences that meets the needs of each customer in a digital age
  • Minimize disruption and maximize innovation with strategic AI deployment from end-to-end, unlocking the ultimate cost-reduction/customer satisfaction combo

Driaan du Toit Vice President of Strategy and Business Development Solera

Lori Pon Director, Claim Strategy & Innovation AAA – The Auto Club Group

Luke Harris AVP, Senior Experience Owner USAA

Lance Ondrej EVP, Chief Claims Officer Germania Insurance

Bryan Falchuk Managing Partner Insurance Evolution Partners

10:30am – 10:45am (EST)

The Cyber Impacts From Insurance Digitalization

  • Explore the digitalization of the insurance industry and the resulting impact on the cyber space

Ariel Weintraub Chief Information Security Officer MassMutual

Bryan Falchuk Managing Partner Insurance Evolution Partners

10:45am – 11:00am (EST)

What Does The Future Of Work Look Like?

  • What lessons from 2020 can be applied permanently? Find the most competitive organizational set up to better interact with digital customers and agents in the future
  • Take advantage of digital capabilities in a remote, online insurance operations, honing expertise with new tools and tech to drive progress and attract new talent
  • Embrace the tech evolution with further automation to enable growth, drive efficiencies and streamline costs

Jérôme Itty Chief Operating Officer, Americas AXA XL

11:00am – 11:45am (EST)

From Emerging Risks To Existential Threats

  • Identify the strategies required to manage new age risks and raise preparedness in a complex global climate
  • Protect product portfolios, digital operations, and property assets by being fast and adaptable, evaluate exposure and mitigate impacts to profitability
  • Remove concern for aggregated claims by acting now with velocity to safeguard future operations and build resilience

Katherine Klosowski Vice President – Natural Hazards and Structures Engineering FM Global

Lorie Graham SVP, Chief Risk Officer AmericanAg

Jonathan Charak VP & Emerging Solutions Director Zurich North America

Tom Kelly Partner KPMG

Bryan Falchuk Managing Partner Insurance Evolution Partners

11:45am – 12:00pm (EST)

Renovating Home Insurance

  • Develop an omni channel approach to meet customers where they are and where they need you to be
  • Embrace the proactive insurance model, with smart home devices and value add services to provide customers with self-monitoring capabilities
  • Identify how COVID-19 implications could mean insurers look to provide an experience that helps take care of the customers home and serves as a touchpoint for different repairs

Aviad Pinkovezky Chief Product Officer Hippo

12:00pm – 12:30pm (EST)

Reuters Editorial Interview: Pandemic Impacts On The Future Of Life Insurance

Paulo Bandeira Pinho Vice President & Medical Director of Innovation Diameter Health

Alwyn Scott Journalist Reuters

12:30pm – 12:45pm (EST)

Aligning Business Values With Your Customer’s Values

  • Build efficiency in operations and maximize client experience
  • Embrace societal values to enhance brand reputation and ensure consumers trust you with their dollars
  • Build shareholder support with a strong focus on ESG and lead by example in the sustainable recovery of our communities

Souheil Badran Executive Vice President & Chief Operating Officer Northwestern Mutual

12:45pm – 1:30pm (EST)

Planning For A Post-Pandemic Insurance World

  • Look at the long-term risks and financial impacts developing from the pandemic so you can make the adjustments now and prevent problems later
  • Leverage new data and models to strategize dealing with evolving long-tail effects, so you can provide coverage and maintain profitability without losing customers
  • Understand next steps in working with reinsurers to protect profitability, as we establish the extent of problems caused by Covid-19

Nancy Bewlay Global Chief Underwriting Officer AXA XL

Lisa Davis President & CUO Canopius USA

Tom Anderson Head of Sales, US AdvantageGo

Bryan Falchuk Managing Partner Insurance Evolution Partners

1:30pm – 1:45pm (EST)

The Future of Insurance: From Disruption to Evolution – Volume II. The Startups

  • Deep dive into the stories of 8 startup carriers and MGAs to learn insights and inspirations to bring into your business to help it innovate and evolve
  • Rethink and reshape the industry for tomorrow, adapting to meet the needs of rapidly changing customer expectations

Bryan Falchuk Managing Partner Insurance Evolution Partners

1:45pm – 2:30pm (EST)

Data-Driven Insights To Propel Your Customer Centric Strategy

  • Leverage big data to give a 360 degree view of your customer and their needs
  • Assess how we harness technology to truly deal with the needs of the consumer and guarantee success in meeting expectations
  • Examine opportunities to standardize the customer journey to create a personal yet simplified experience and boosting operational efficiency

Bill Martin President & CEO Plymouth Rock Home Assurance Corporation

Brent Hammer AVP, Innovation Officer Grange Insurance

Jim Albert Chairman Neptune Flood

Scott Vandiver Vice President Enterprise Sales Reltio

Bryan Falchuk Managing Partner Insurance Evolution Partners

2:30pm – 2:45pm (EST)

The Next Evolution Of Product Pricing & Underwriting

  • Apply advanced analytics and automate existing operations to change the nature of product pricing and underwriting in the future, deliver with speed
  • Predict how the tech evolution and advanced risk modelling with machine learning could disrupt traditional risk, underwriting and actuarial processes to modernize now and get ahead of your competition
  • Get the human-tech balance right, leverage new technologies whilst understanding the fundamental role played by people

Shawn Ram Head of Insurance Coalition

Michael Fiedel Managing Director InsurTech Ohio

2:45pm – 3:15pm (EST)

Reuters Editorial CEO Fireside: Allstate

Tom Wilson Chair, President & CEO Allstate

Alwyn Scott Journalist Reuters

DAY 3 – Thursday 24 June

9:00am – 9:30am (EST)

CEO Fireside: Prudential Financial

Caroline Feeney CEO, U.S. Insurance & Retirement Businesses Prudential Financial

Bryan Falchuk Managing Partner Insurance Evolution Partners

9:30am – 9:45am (EST)

The 2021 FM Global Resilience Index

Eric Jones Vice President and Global Manager, Business Risk Consulting FM Global

Bryan Falchuk Managing Partner Insurance Evolution Partners

9:45am – 10:30am (EST)

Thrive In A Digitized Insurance Market With AI

  • Utilize AI to reduce costs and increase customer satisfaction, enabling operational efficiency improvements and speed up time to quote in underwriting complex risks
  • Improve risk analysis and selection with AI-driven analyses to optimize the pricing of your portfolio
  • Explore the value of AI in optimizing and screening coverage language, providing transparency in the face of pandemic and cyber concerns

Dan Moore Chief Operating Officer QBE North America

Rachel Alt-Simmons Head of Enterprise Business Architecture AXA XL

Stu Bailey Co-Founder ModelOp

Bryan Falchuk Managing Partner Insurance Evolution Partners

10:30am – 10:45am (EST)

The Future Of Commercial Insurance

  • Explore the IoT paradigm applied to commercial lines of insurance
  • Look at lessons learned from the insurers’ initiatives in risk mitigation
  • Utilize go-to-market approaches to scale up these innovations

Matteo Carbone Founder & Director IoT Insurance Observatory

10:45am – 11:00am (EST)

Prepare To Handle Losses Caused By Pandemics In The Future

  • Identify the role of the insurance industry in the creation of a sustainable, cost-effective pandemic solution to meet the needs of current and future customers
  • Look in-depth at the mission to develop a federal pandemic solution
  • Explore the key components and goals of the Zurich concept, how it is different to other proposals, and determine the next steps in aligning industry and government for success

Peter Caminiti VP & Property Technical Director Zurich North America

11:00am – 11:45am (EST)

The Next Level Of The Diversity & Inclusion Conversation

  • In 2020, tackling social injustices were thrust to the top of strategic agendas, to drive inclusivity and address inequalities, so what are the next steps to keep the momentum?
  • Create a workforce that represents the people you serve, mirroring the needs and values of your customer to ensure their voices are included at every level of the business
  • Reflect on progress and lessons learned from 2020, address strategy pitfalls now to ensure you are built for success in the future

Caroline Feeney CEO, U.S. Insurance & Retirement Businesses Prudential Financial

Ariel Weintraub Chief Information Security Officer MassMutual

George Nichols President & CEO The American College of Financial Services

Bryan Falchuk Managing Partner Insurance Evolution Partners

11:45am – 12:00pm (EST)

Successfully Leveraging Start-Ups

  • Look at how to identify, evaluate, and partner with the right start-up companies to get ahead of the curve and deliver value

Brent Hammer AVP, Innovation Officer Grange Insurance

12:00pm – 12:20pm (EST)

The Democratization Of Digitalization

  • Analyze the rise and/or the fall of ecosystems
  • Explore how Microservices, API Architecture and the Individualized Core Capabilities, or ‘Superpowers’ of InsurTechs will change the landscape on how P&C technology will be procured and integrated in the coming years

Michael Lebor Global Head, Digital Distribution & Innovation AmTrust Financial

Bryan Falchuk Managing Partner Insurance Evolution Partners

12:20pm – 12:45pm (EST)

Driving Innovation In P&C Insurance Through AI & Geospatial Data

  • Understand how recent advances in AI & geospatial data can be leveraged to enhance P&C decision-making
  • Learn about best-practices and common pitfalls to avoid when implementing AI & geospatial data
  • Discuss what the future of the industry will look like, and how these solutions will evolve over time

Jon Lipinski Co-Founder & President Ecopia AI

David Stokes-Green Senior Director – Office of Data Science Liberty Mutual

Mark Gardella Principal Zephyr Innovation Advisors

12:45pm – 1:30pm (EST)

The Big Picture Topics For The Future Of Life Insurance

  • Identify how business principles can be aligned with societal values, providing financial literacy to all, and reaching underserved audiences
  • Prepare for the emerging threat of climate change in the life space, addressing underwriting and risk management implications to mitigate losses in the future
  • Take advantage of industry growth and consolidation to become nimbler and achieve unparalleled customer reach through partnerships

Souheil Badran Executive Vice President & Chief Operating Officer Northwestern Mutual

Yaron Ben-Zvi CEO Haven Life

Drew Aldrich Managing Director AmFam Ventures

Bryan Falchuk Managing Partner Insurance Evolution Partners

Live Demos

Understanding Document Automation Potential

On the journey towards 100% digital transformation there are still some obstacles. Individual processes require mapping and redesign, you have to make sense of an alphabet of technology, and once selected, project success is far from certain. And at the end of the day, there still exists a significant reliance upon document-based information that is not going away that requires additional consideration. But there is hope: document automation.

This session will cover the basics of document automation applied to health insurance-related processes and explain how the different characteristics of documents affect selection of technologies and automation potential.

Greg Council VP, Marketing and Product Management Parascript

Agile Machine Learning Solutions for the Future of Insurance

  • The Future of Insurance US is already here with TAZI AI Solutions
  • Learn about the key characteristics of TAZI; the Next Generation AI AutoML Platform
  • Hear how other insurance carriers are already benefiting from TAZI
  • Discover how to increase customer retention, reduce claim fraud and boost profitability
  • Experience first-hand a demo of our Tazi Fides™
  • Take advantage of being part of the Reuters Events: The Future of Insurance USA 2021 event and start learning from your data

Zehra Cataltepe CEO & Co-Founder TAZI

DAY 1 – Tuesday 22 June

June 22 - 9:00AM – 9:30AM (EST)

Reuters Editorial CEO Fireside: Allianz Life

Walter White President & CEO Allianz Life

Alwyn Scott Journalist Reuters

June 22 - 12:00PM – 12:30PM (EST)

Reuters Editorial CEO Fireside: Hippo

Assaf Wand CEO & Co-Founder Hippo

Noor Zainab Hussain Sector Specialist, U.S. Finance Reuters

DAY 2 – Wednesday 23 June

June 23 - 9:00AM – 9:30AM (EST)

Reuters Editorial CEO Fireside: Zurich

Mario Greco Group CEO Zurich

Carolyn Cohn Insurance & Fund Management Correspondent Reuters

June 23 - 2:45PM – 3:15PM (EST)

Reuters Editorial CEO Fireside: Allstate

Tom Wilson Chair, President & CEO Allstate

Alwyn Scott Journalist Reuters

DAY 3 – Thursday 24 June

June 24 - 9:00AM – 9:30AM (EST)

CEO Fireside: Prudential Financial

Caroline Feeney CEO, U.S. Insurance & Retirement Businesses Prudential Financial

Bryan Falchuk Managing Partner Insurance Evolution Partners