1 in 3 customers will leave a brand after just one bad experience. Not investing into world class service will be fatal. At every touchpoint, you must implement, refine and deliver experiences that delight your customers and win their loyalty.
Exceeding customer expectations is what will provide a competitive edge in 2022 – increasing satisfaction, retention and revenue will be the bedrock of sustainable, long-term success.
That’s why Reuters Events: Customer Service & Experience is bringing together executives from the world’s most influential brands to set strategy that will set the benchmark for success in 2022 and beyond. Ensure your business is prepared to beat out the competition with the right tools, real-world benchmarks and organizational strategies that will facilitate customer-driven growth.
A carefully curated speaker faculty that showcases diverse, board-level leaders who are committed to delivering world class service & experience.
Check out those committed to sharing their expertise on the virtual stage in October!
Amy Shore Chief Customer Officer Nationwide
Carlos Abrams-Rivera U.S. Zone President KraftHeinz
Aarthi Murali Chief Customer Experience Officer M&T Bank
Phil Leininger Senior Vice President, Head of Customer Experience Verizon
Heather Balsley SVP Global Loyalty & Partnerships IHG Hotels & Resorts
Lance Gruner EVP Global Customer Care Mastercard
The rapid digitalisation of service and experience has exacerbated the crucial role of technology. How can companies ensure that they have the capabilities, tools & processes in place that will ensure experiences that delight the customer at every touchpoint, while improving efficiency?
You are demanding more from your service teams than ever before. But does your organisation augment, empower & inspire them to deliver premium experiences while keeping resolution times low?
Service & Experience evolves along the lines drawn by our customers. Customer demands are at the heart of what we must deliver, but does your strategy emphasize that listening, learning & adapting to changing customer demands is business critical?
Service & Experience has undergone a seismic shift that requires strong, innovative leadership to evolve successfully out of. What tactics can you deploy as a leader to ensure that CX strategy is successfully placed at the heart of all business strategy?
* only available to end-users *
Reuters Events: Customer Service & Experience 2021 is a meeting of the world’s biggest brands, positioned at the intersection of a truly diverse range of industries. All gathered with one goal – to set strategies that will keep you one step ahead.
Eliot Hamlisch, Senior Vice President, Global Loyalty & Partnerships, Wyndham Hotels & ResortsCustomer Service & Experience USA brings together leaders from some of the world’s most influential brands across multiple industries to create meaningful dialogue around how to innovate and elevate not just customer service but the full end-to-end customer experience. It’s a tremendous opportunity to learn from others outside of your space and bring the best practices back to your own organization
Mike Del Pozzo, Chief Customer Officer, Frito-Lay NANow more than ever, it’s important for leaders across the industry to knowledge share, as we anticipate that many customer service trends, channel mix and consumer behavior shifts will continue to be a mainstay. That’s why Customer Service & Experience USA is a crucial meeting point
Aparna Khurjekar, Chief Customer Officer, VerizonThis event is a unique opportunity to learn from industry leaders, network, and share ideas & best practices that elevate CX & CS. Now more than ever, we must be focused on meeting our customers’ needs and expectations.
Reuters Events: Customer Service & Experience is bringing together executives from the world’s most influential brands to set strategy that will set the benchmark for success in 2022 and beyond. Ensure your business is prepared to beat out the competition with the right tools, real-world benchmarks and organizational strategies that will facilitate customer-driven growth.
Get in touch with the Reuters Events team