Action and implement tomorrow’s customer engagement strategy

  • 500Attendees
  • 40+Speakers
  • 25+Case studies
  • 10+interactive sessions

The global meeting place for customer engagement leaders

10 years of customer engagement processes and strategy changed nearly overnight in 2020.

Journeys, touchpoints and experiences were refined, and re-defined, at a speed pharma didn’t know they possessed. But as uncertainly remains, we need to continue to evaluate and evolve our strategy to ensure we still meet customer needs.

Pharma Customer Engagement Europe is where medical, marketing, and commercial leaders benchmark against industry leaders to create omnichannel orchestrators, personalise engagement and establish unprecedented levels of internal collaboration to reach new standards of customer centricity.

Past Reuters Events speakers have included:

Angela Hwang - Headshot
Pfizer - Logo

Angela Hwang Group President, Biopharmaceuticals Group Pfizer

Bertrand Dobson - Headshot
Novartis - Logo

Bertrand Dobson Chief Digital Officer, Member of the Executive Board Novartis


Christophe Weber - Headshot
Takeda - Logo

Christophe Weber President & CEO Takeda

Belen Garijo - Headshot
Merck Group - Logo

Belen Garijo CEO of Healthcare Merck Group


Kris Sterkens - Headshot
Janssen - Logo

Kris Sterkens Company Group Chairman, Europe, Middle East and Africa Janssen

Dan Rothman - Headshot

Dan Rothman Chief Digital Officer Sumitomo Dainippon Pharma

Pol Vandenbroucke - Headshot
Pfizer - Logo

Pol Vandenbroucke SVP, Chief Medical Officer, Hospital Business Unit Pfizer

Abel Archundia - Headshot
Bayer - Logo

Abel Archundia SVP, Global Head of IT & Digital Transformation Bayer


Florent Edouard - Headshot
Grünenthal - Logo

Florent Edouard SVP, Global Head of Commercial Excellence & Customer Engagement Grünenthal

Charlotte Kremer - Headshot
Astellas - Logo

Charlotte Kremer EVP, Head of Medical Affairs Astellas


David Fredrickson - Headshot
AstraZeneca - Logo

David Fredrickson EVP, Oncology Business Unit AstraZeneca

Jeremy Sohn - Headshot
Novartis - Logo

Jeremy Sohn VP, Global Head of Digital BD&L Novartis

Why Reuters Events: Pharma Customer Engagement Europe is the must attend pharma event

Unique voices, one united goal

Engage in executive discussions on marketing, digital, data, medical, and commercial strategy as we pioneer the future of engagement.

Been there, done that? Not anymore!

Bored of the usual conference circuit? Don’t just follow the usual crowd - we bring together the most innovative pharma marketing, commercial and medical leaders and case studies, setting the new standard in pharma marketing.

A team learning experience

Now more than ever we need to be working together for our customers and patients. Participate as a team to catch every drop of insight, make the most of networking and interactive sessions, transform culture as one and significantly save on cost.


Meet your people

When it comes to conferences it is imperative to be amongst your kin and the people who understand you, your business and how to envision the future of pharma customer engagement – Pharma Customer Engagement Europe provides that – don’t waste your time on distractors.

World-class online networking

Connect with like-minded attendees via a tried and tested, best-in-class platform, as well as interactive virtual workshops, roundtables and social events to facilitate those chance encounters.

Rockstars of pharma bringing the house down

CMOs, EVPs and VPs lead your vision, your goals, your investments – that’s why we are bringing the biggest names from the biggest companies to lead the BIG debates. Hear company strategy straight from the top to align your approach with the brightest stars of the industry.


Delivering an exceptional virtual event experience including:

technology/large/wifi Created with Sketch. Watch Live Watch presentations, fireside chats and panel discussions from top industry thought-leaders all day, every day!

user-interface/large/comment-add Created with Sketch. Discuss Comment and question in real time. Spark conversations with your fellow attendees and build those relationships with instant chat, video calls and discussion groups.

files-folders/large/question Created with Sketch. Question Get in-depth answers in real-time with our live Q&A sessions with every presentation and panel speaker!

technology/large/player-19 Created with Sketch. On-Demand Missed a session? Catch-up in your own time through our on-demand service for 2 weeks. Imagine Netflix but the best of pharma thought leadership.

shopping/large/mobile-touch Created with Sketch. Personalize Create your own conference agenda and export it to your calendar, so you don’t miss business critical sessions.

business-finance/large/connect Created with Sketch. Connect Meet and build relationships with fellow attendees who share the same challenges and interests as you with our Intelligent Networking platform (pharma, biotech and sponsors only)

Continue to build your network – even in isolation*

* Pharma and Biotech attendees and sponsors only

We know that a virtual event doesn’t always deliver on the “chance encounters” that can be so valuable from a physical conference, but with the Reuters Events’ networking and messaging suite, you’ll be guaranteed a service that allows you to connect with and meet attendees who are relevant to your business, interests and challenges.

  • Connect with the right peers:  With 500+ attendees, it can be hard to know who to connect with on the virtual platform but with Intelligent Networking, you’ll be recommended peers to connect with, based on the same interests and challenges you face.
  • Build relationships: With instant chat, video calls and discussion groups all within the virtual platform, you can build relationships with speakers, attendees and sponsors,
  • Dig deep into the topics that matter to you: With private and public discussion groups on specific topic areas, you’ll be able to connect with attendees that care about the things you do and discuss solutions and future opportunities.

How it works

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Instant chat

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Video calls

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Roundtable discussions

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Searchable attendee list

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Schedule meetings

Created by Fruitbowl Media Ltd.

Private group chats

Who you will meet:

otsuka's Logo
servier's Logo
celgene's Logo
abbvie's Logo


merck's Logo

amgen's Logo
gsk's Logo
lundbeck's Logo


bristol_myers_squibb's Logo
takeda's Logo

vertex's Logo
teva's Logo


bayer's Logo
emd_serono__purple's Logo
ferring_pharmaceuticals's Logo

norgine's Logo


novo_nordisk's Logo
boehringer_ingelheim's Logo
sanofi's Logo
lilly's Logo



astella's Logo
roche's Logo
novartis__horizontal's Logo
leo_pharma's Logo


astra_zeneca's Logo

boston_scientific's Logo
alk's Logo
ucb's Logo


pfizer's Logo
chugai's Logo

Representatives include:
  • VP Customer and Digital Strategy
  • VP Head of Insights & Analytics
  • Chief Medical Officer
  • VP Sales and Marketing
  • Associate Director, Digital Transformation Lead
  • Chief Marketing Officer
  • Digital & Multichannel Lead
  • VP, Medical Affairs
  • Director of Strategic Marketing
  • Global Digital Capabilities & Analytics Lead
  • Global Digital Marketing Leader
  • Head of Medical Affairs
  • Global Head of Digital Excellence
  • Head of Customer Engagement
  • Head of Innovation, Data and CX
  • Marketing Director
  • Senior Brand Manager

Here to help

Get in touch with the Reuters Events: Pharma Team