10 years of customer engagement processes and strategy changed nearly overnight in 2020.
Journeys, touchpoints and experiences were refined, and re-defined, at a speed pharma didn’t know they possessed. But as uncertainly remains, we need to continue to evaluate and evolve our strategy to ensure we still meet customer needs.
Pharma Customer Engagement Europe is where medical, marketing, and commercial leaders benchmark against industry leaders to create omnichannel orchestrators, personalise engagement and establish unprecedented levels of internal collaboration to reach new standards of customer centricity.
Angela Hwang Group President, Biopharmaceuticals Group Pfizer
Bertrand Dobson Chief Digital Officer, Member of the Executive Board Novartis
Christophe Weber President & CEO Takeda
Belen Garijo CEO of Healthcare Merck Group
Kris Sterkens Company Group Chairman, Europe, Middle East and Africa Janssen
Dan Rothman Chief Digital Officer Sumitomo Dainippon Pharma
Pol Vandenbroucke SVP, Chief Medical Officer, Hospital Business Unit Pfizer
Abel Archundia SVP, Global Head of IT & Digital Transformation Bayer
Florent Edouard SVP, Global Head of Commercial Excellence & Customer Engagement Grünenthal
Charlotte Kremer EVP, Head of Medical Affairs Astellas
David Fredrickson EVP, Oncology Business Unit AstraZeneca
Jeremy Sohn VP, Global Head of Digital BD&L Novartis
Unique voices, one united goal
Engage in executive discussions on marketing, digital, data, medical, and commercial strategy as we pioneer the future of engagement.
Been there, done that? Not anymore!
Bored of the usual conference circuit? Don’t just follow the usual crowd - we bring together the most innovative pharma marketing, commercial and medical leaders and case studies, setting the new standard in pharma marketing.
A team learning experience
Now more than ever we need to be working together for our customers and patients. Participate as a team to catch every drop of insight, make the most of networking and interactive sessions, transform culture as one and significantly save on cost.
Meet your people
When it comes to conferences it is imperative to be amongst your kin and the people who understand you, your business and how to envision the future of pharma customer engagement – Pharma Customer Engagement Europe provides that – don’t waste your time on distractors.
World-class online networking
Connect with like-minded attendees via a tried and tested, best-in-class platform, as well as interactive virtual workshops, roundtables and social events to facilitate those chance encounters.
Rockstars of pharma bringing the house down
CMOs, EVPs and VPs lead your vision, your goals, your investments – that’s why we are bringing the biggest names from the biggest companies to lead the BIG debates. Hear company strategy straight from the top to align your approach with the brightest stars of the industry.
* Pharma and Biotech attendees and sponsors only
We know that a virtual event doesn’t always deliver on the “chance encounters” that can be so valuable from a physical conference, but with the Reuters Events’ networking and messaging suite, you’ll be guaranteed a service that allows you to connect with and meet attendees who are relevant to your business, interests and challenges.
Searchable attendee list
Private group chats
Get in touch with the Reuters Events: Pharma Team