Michael Del Pozzo Chief Customer Officer Frito-Lay NA

Aparna Khurjekar Chief Customer Officer Verizon Consumer Group

Juliann Bowerman Chief Global Digital Consumer & Customer Experience Officer Kellogg Company

Mike Kuenne Chief Customer Experience Officer Extended Stay America

Lance Gruner EVP, Global Customer Care Mastercard

Miguel Quiroga CEO Visible (Verizon)

Dan Christian Chief Digital Officer The Travel Corporation

Himanshu Niranjani Chief Technology Officer Visible

Ankur Ahlowalia CEO Korbyt

Daniel Rodriguez CMO Simplr

Ido Bornstein-HaCohen CEO Conversocial

Efrem Berman VP, Global Loyalty & CRM Radisson Hotel Group

Amar Babu VP of Services Operations Lenovo

Lea Harpster VP of Customer Service (Legal) Thomson Reuters

Jim Reynolds VP, Customer Experience US Bank

Colin Crowley VP, Customer Experience Freshly

Marlene Kolodziej VP, Centralized Services Ricoh USA

Tamar Cohen VP Global Head of Customer Experience Zoetis

David Campbell VP Product Marketing SugarCRM

Dan DiGiralomo VP Customer Service T-Mobile

Jennifer Heyman VP Digital & Social Media Wells Fargo

Mike McCarron VP Customers Gladly

Erin Sheehan Senior Director of Guest Experience San Diego Padres

Doug Kramon Senior Director Fan Support & Customer Care Ops ESPN

Norman Vossschulte Director, Fan Experience Philadelphia Eagles

Diane Haluszka Director, Customer Service PVH (Tommy Hilfiger/ Calvin Klein)

Ana Pia Guzman-Briley Director of Loyalty & Customer Engagement TGI Friday's

Laurie Lowery Director of Insight Research USAA

Ankur Prasad Director, Product Marketing, Messenger Facebook

Dan Craig Director Digital Customer Experience Khoros

Nishant Mittal Director Vendor Operations Twitter

Jen Zamora Senior Director Customer and Employee Experience Dow

Megan Merrick Online Engagement Manager Freshly

McCall Peltier Product Marketing Manager Interactions