The customer care leaders below brought their insights and expertise to Customer Service & Experience USA 2020 in November. We are busy working to put together an even more impressive line-up for 2021, so keep locked in for announcements!
Michael Del Pozzo Chief Customer Officer Frito-Lay NA
Aparna Khurjekar Chief Customer Officer Verizon Consumer Group
Juliann Bowerman Chief Global Digital Consumer & Customer Experience Officer Kellogg Company
Mike Kuenne Chief Customer Experience Officer Extended Stay America
Lance Gruner EVP, Global Customer Care Mastercard
Miguel Quiroga CEO Visible (Verizon)
Dan Christian Chief Digital Officer The Travel Corporation
Himanshu Niranjani Chief Technology Officer Visible
Ankur Ahlowalia CEO Korbyt
Daniel Rodriguez CMO Simplr
Ido Bornstein-HaCohen CEO Conversocial
Efrem Berman VP, Global Loyalty & CRM Radisson Hotel Group
Amar Babu VP of Services Operations Lenovo
Lea Harpster VP of Customer Service (Legal) Thomson Reuters
Jim Reynolds VP, Customer Experience US Bank
Colin Crowley VP, Customer Experience Freshly
Marlene Kolodziej VP, Centralized Services Ricoh USA
Tamar Cohen VP Global Head of Customer Experience Zoetis
David Campbell VP Product Marketing SugarCRM
Dan DiGiralomo VP Customer Service T-Mobile
Jennifer Heyman VP Digital & Social Media Wells Fargo
Mike McCarron VP Customers Gladly
Erin Sheehan Senior Director of Guest Experience San Diego Padres
Doug Kramon Senior Director Fan Support & Customer Care Ops ESPN
Norman Vossschulte Director, Fan Experience Philadelphia Eagles
Diane Haluszka Director, Customer Service PVH (Tommy Hilfiger/ Calvin Klein)
Ana Pia Guzman-Briley Director of Loyalty & Customer Engagement TGI Friday's
Laurie Lowery Director of Insight Research USAA
Ankur Prasad Director, Product Marketing, Messenger Facebook
Dan Craig Director Digital Customer Experience Khoros
Nishant Mittal Director Vendor Operations Twitter
Jen Zamora Senior Director Customer and Employee Experience Dow
Megan Merrick Online Engagement Manager Freshly
McCall Peltier Product Marketing Manager Interactions
Nicholas Zeisler Principal Zeisler Consulting
Jim Tincher Mapper-in-Chief Heart of the Customer
Beth Coppinger Director Supply Chain Research Gartner
Frankie Saucier Head of Digital Care Strategy The Home Depot
Will you join us in 2021 for the future of customer service?