|Webinar||CX 2021: Key Trends & Opportunities|
|Webinar||Unleash the Full Potential of Your Support Agents|
|Webinar||The Customer Service Leader of the Future|
|Webinar||Asynchronous Messaging & The Importance of Self Service|
|Webinar||The Future of Service is Conversational|
|Workshop||Revisiting the Customer Journey in 2021|
|Workshop||Messaging & How to Use AI to Your Advantage|
|Report||Gearing up for 2021: Durable Service & Digital Growth|
|Infographic||State of CX 2021|
|Webinar||Personal Customer Service at Scale|
|Webinar||Building the Ultimate Contact Centre|
|Webinar||Let Messaging & Conversational CX Lead the Way|
|Webinar||Improving Agent Experience & Productivity with AI|
|Webinar||Rediscovering the Human Touch in the Age of Digitalisation|
|Workshop||Staying Customer-Experience-Obsessed in an Ever-Changing World|
|Workshop||Kickstarting Your Customer-Centric Culture|
|Workshop||Creating a Seamless, Omnichannel Experience That Boosts Loyalty & Drives Opportunity|
|Report||State of CX 2021|
In the age of digitalization, loyalty is fleeting - Consumer demands are constantly evolving, and 2020 has seen a reinvigorated demand for digital and mobile experiences. As consumers spend more time and money via digital channels, it is imperative that your business does not neglect these channels and ensures top-class mobile & in-app support.
Synchronize Channels for a Seamless Mobile Experience - Leverage real-time data for a personalized experience, and fully embed self-serve, social, and chat into your mobile customer service offerings.
Remove friction, bolster retention & revenue, and eliminate bad user experience by providing dedicated, mobile-optimized support services.
Discover how to deliver a better mobile experience which will delight your users – Explore the opportunities for automation, asynchronous messaging & AI
Providing world class service is worthless if you cannot reach your customer in their time of need. In this webinar we will discuss how new approaches to engaging your customers can improve response rates, reduce costs and increase trust and satisfaction scores.
Reuters Events are excited to announce our next free webinar: Building the Ultimate Customer Service Workforce – Train, Motivate & Empower Agents. Join over 1000 customer care professionals and tune into this hour-long webinar which will provide you with crucial insights into the future of customer service from senior leaders at some of America’s biggest brands.
In an era where the customer is king, support agents are your most important resource - It is more important than ever to evaluate, improve and inspire agent performance. To ensure you are providing the ultimate customer experience, it is vital to have the strategies and processes in place which will allow your agents to thrive across all channels.
In this webinar we will discuss:
It has never been more important to understand that customer expectations are rising and must be met head on by providing truly exceptional customer experience. A leader of the future that can identify the strategies that will lead your business towards a best-in-class customer service is a crucial piece of the puzzle. Empower your agents with the tools they need to deliver a radically personal experience on any channel, reduce resolution times and build lifelong conversations.
In this webinar we discuss:
AI-driven technology is changing the way brands interact with their customers and allowing for more accurate, well-informed responses. With the importance of customer service and experience departments highlighted in the past few months, it is expected there will be a sharpened focus on ways to maximise efficiency.
What innovations will make the difference? Is greater emphasis on automation the key to meeting customers’ expectations?
We at Reuters Events have brought together CX leaders from Starzplay, LoveHoney, Kiwi.com and Sodexo for an exclusive free webinar
Get in touch with the Reuters Events team