Panelist: Jennifer Quinlan Managing Partner – Enterprise Strategy & Interactive Experience, Americas IBM
Panelist: Doug Chaulk Senior Director, Global Legal Premier Support, UK, US, Canada & Philippines Thomson Reuters
Panelist: Erin Pheister Vice President Organization Effectiveness Nationwide
Panelist: Lance Gruner EVP Customer Care Mastercard
Moderator: Nicholas Zeisler Principle & Founder Zeisler Consulting
It is becoming clearer that top-class customer experience cannot be achieved without nurturing great employee experience. An organization’s CX goals can become a reality when everyone across the enterprise has adopted a unified, customer-centric mindset. But how do you kickstart a culture of customer-centricity? This webinar will explore the technologies, processes, tools & cultural shifts needed to install customer centricity into the heart of your organizational goals for 2021. Transformed consumer demands, coupled with the on-going digital age, mean that you now simply cannot afford to neglect a culture of customer-centricity.
IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world. For more information about IBM visit: www.ibm.com