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Learn from:

Paul Teshima - Headshot
Wealthsimple - Logo

Panelist: Paul Teshima Chief Client Experience Officer Wealthsimple

Matt Stein - Headshot
Metromile - Logo

Panelist: Matt Stein VP of Products Metromile


Sarah Feldman - Headshot
Visible - Logo

Panelist: Sarah Feldman Head of Customer Care Visible

Janice Le - Headshot
Helpshift - Logo

Panelist: Janice Le Chief Market & Product Officer Helpshift



Nicholas Zeisler - Headshot
Zeisler Consulting - Logo

Moderator: Nicholas Zeisler Principle & Founder Zeisler Consulting

In the age of digitalization, loyalty is fleeting - Consumer demands are constantly evolving, and 2020 has seen a reinvigorated demand for digital and mobile experiences. As consumers spend more time and money via digital channels, it is imperative that your business does not neglect these channels and ensures top-class mobile & in-app support.

  • Synchronize Channels for a Seamless Mobile Experience - Leverage real-time data for a personalized experience, and fully embed self-serve, social, and chat into your mobile customer service offerings.
  • Remove friction, bolster retention & revenue, and eliminate bad user experience by providing dedicated, mobile-optimized support services.
  • Discover how to deliver a better mobile experience which will delight your users – Explore the opportunities for automation, asynchronous messaging & AI

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