Panelist: Paul Teshima Chief Client Experience Officer Wealthsimple
Panelist: Matt Stein VP of Products Metromile
Panelist: Sarah Feldman Head of Customer Care Visible
Panelist: Janice Le Chief Market & Product Officer Helpshift
Moderator: Nicholas Zeisler Principle & Founder Zeisler Consulting
In the age of digitalization, loyalty is fleeting - Consumer demands are constantly evolving, and 2020 has seen a reinvigorated demand for digital and mobile experiences. As consumers spend more time and money via digital channels, it is imperative that your business does not neglect these channels and ensures top-class mobile & in-app support.