Panelist: Vishal Sharma Chief Technology Officer SearchUnify
Panelist: Rich Shaw Vice President Voice & Collaboration AT&T
Panelist: Kevin Jestice Vice President Internal Sales & Service Nationwide
Moderator: Nicholas Zeisler Principle & Founder Zeisler Consulting
Organisations have been forced to reimagine what a contact center can be, and where it can be found. Switching to a remote workforce has presented some serious issues but has also catalyzed a new way of thinking about how your agents can work effectively.
SearchUnify is a unified cognitive platform built on a core of cognitive technology, machine learning & an insights engine. It powers an intelligent search engine & AI-based applications, including Intelligent Chatbot, Agent Helper, Escalation Predictor, KCS Enabler and Community Helper, that help elevate customer support & self-service. An analyst and award-winning platform, with recognitions from Forrester, Stevies, G2 and ICMI, SearchUnify powers improved outcomes for customers across verticals including high-tech, e-commerce, banking, insurance, pharmaceuticals and education. Leading global enterprises including Rubrik, Flexera, Databricks, Bluebeam, and Zuora trust SearchUnify for achieving revolutionized information discovery and elevated support outcomes.