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Learn from:

Vishal Sharma - Headshot
SearchUnify - Logo

Panelist: Vishal Sharma Chief Technology Officer SearchUnify

Rich Shaw - Headshot
AT&T - Logo

Panelist: Rich Shaw Vice President Voice & Collaboration AT&T


Kevin Jestice - Headshot
Nationwide - Logo

Panelist: Kevin Jestice Vice President Internal Sales & Service Nationwide

Nicholas Zeisler - Headshot
Zeisler Consulting - Logo

Moderator: Nicholas Zeisler Principle & Founder Zeisler Consulting


Organisations have been forced to reimagine what a contact center can be, and where it can be found. Switching to a remote workforce has presented some serious issues but has also catalyzed a new way of thinking about how your agents can work effectively.

  • How to onboard, train & engage your agents for better productivity and elevated customer experience.
  • Augment your agents with the latest innovative technologies & tools that will help them maximize the value of their knowledge base and break knowledge silos with methodologies like KCS
  • Discover how the use of automation, chatbots, AI & contextual knowledge bases can vastly improve agent & customer experience at scale.

About SearchUnify

SearchUnify is a unified cognitive platform built on a core of cognitive technology, machine learning & an insights engine. It powers an intelligent search engine & AI-based applications, including Intelligent Chatbot, Agent Helper, Escalation Predictor, KCS Enabler and Community Helper, that help elevate customer support & self-service. An analyst and award-winning platform, with recognitions from Forrester, Stevies, G2 and ICMI, SearchUnify powers improved outcomes for customers across verticals including high-tech, e-commerce, banking, insurance, pharmaceuticals and education. Leading global enterprises including Rubrik, Flexera, Databricks, Bluebeam, and Zuora trust SearchUnify for achieving revolutionized information discovery and elevated support outcomes.

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