FAQ Page Hydrogen 2021
What Platform will host this Virtual Event?
Swapcard is the platform that the virtual event is hosted on as well as where all networking takes place. This may simply be referred to as the virtual event platform. The site will be open from 2 weeks prior to the event start date (event begins May 20th). For optimal viewing, we recommend using the latest version of Google Chrome or Mozilla Fire Fox.
When will I receive my login?
You will receive your login for the virtual event platform around 2 weeks before the live event starts. This will come from email@example.com.
Why can't I see the Watch Live stream?
The live event will start at 9:00am BST on 20th May, so please check back at this time.
What do I do if I am having technical difficulties on the virtual event platform?
Please submit any questions to the Reuters Events helpdesk that is hosted on the homepage of the virtual event platform.
What time zone is the event held in?
The event will run in BST as we are covering Asia, Europe, North America. For the full agenda please click here.
Can additional passes be registered once the event has started?
Yes. Additional passes can be registered using the website here.
Once the individual has signed up, an auto-responder email will be sent with instructions on how to log-in and access the virtual event platform.
I have registered however, cannot log in to my account on Swapcard
Can anyone register?
Yes. Please see the registration page link here.
Are the presentations available to download?
Presentations are not available for download.
How long is the event platform available?
The passes in your sponsorship package allow you access to the event platform, content, and networking for up to 2 weeks after the event.
Contact the team
Whatever the nature of your involvement and interest in Reuters Events Hydrogen 2021, we look forward to hearing what you think.
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