Introducing a new era for insurance

Insurance Board Room 

9:00am – 9:20am (Eastern time) · Future of Insurance August 24, 2021

Use Adversity as a Catalyst for Change

From global pandemics to severe weather events that threaten the health of our people and the relevance of the capitalist model of development, such challenges provide the impetus to rethink how we live, how we work and how we invest to attain a more inclusive, equitable and sustainable world. As a financial cooperative whose success and ability to remain profitable rests on shared prosperity, Desjardins’ outlook on the opportunity before us is rooted in the willingness to listen and take meaningful action to grow the economy, support communities and drive social progress.

Guy Cormier Chief Executive Officer Desjardins

9:20am – 9:40am (Eastern time) · Future of Insurance August 24, 2021

Texting Essentials for Carriers

  • Policyholders want to text. Learn what carriers can do to successfully, seamlessly and securely meet this growing customer demand.
  • Carriers are starting to invest in conversational analytics. Should it be on your company’s roadmap?

Barbara Bellissimo Consultant - Former Desjardins and State Farm Insurance Senior Vice President

Shari McGrath Vice President of Customer Success Hi Marley

9:40am – 10:00am (Eastern time) · Future of Insurance August 24, 2021

Create a Culture of Resilience

  • Resilience is every business's new mantra. From adaptable and connected tech to a holistic understanding of risks and opportunities, discover how to ride out uncertainty instead of being overpowered by it
  • Maximize the value of your digital strategy by incorporating the use of digital technology into all aspects of your organization, drive changes to the traditional way of doing business

Irene Bianchi President and Chief Executive Officer Peel Mutual Insurance Company

Product Innovation & Growth

10:00am – 10:45am (Eastern time) · Future of Insurance August 24, 2021

The Keys to Product Innovation: Your Customer Needs, Wants and Demands

  • How can carriers truly understand their customers? With limited data and a highly regulated environment, explore the strategies to understand the customer needs and expectations, utilizing tech in order to amplify your product portfolio and create competitive advantage
  • Evaluate the balance between personalized & simplified products to ensure you hit the sweet spot in serving your customer

Sponsorship opportunity available - contact Rob McManus

Louis Regimbal Vice President Strategy and Innovation Beneva

Rachel Alt-Simmons Head of Enterprise Business Architecture AXA XL

Peter Hughes Partner and National Leader, Customer Practice KPMG

10:45am – 11:05am (Eastern time) · Future of Insurance August 24, 2021

COVID-19 and Climate Change: Two questions, The Same Answer

  • Models show that climate change will be much deadlier in Canada, and across the globe, than the COVID-19 pandemic. But these two societal challenges have something in common, namely, the same answer.
  • Scientists around the world worked at record speeds to create effective COVID-19 vaccines in just one year. Think about how much science knows about climate change today. Are we putting in the urgent, same life-saving efforts? Sadly, not yet.
  • We have work to do. The urgent need for action is now. There are things we can and should be doing immediately to make Canadians safer now and into the future, and to reduce risk. Let the tragedy in Lytton, B.C., be an alarm going off about the devastation we face. Then, let’s get going.

Jason Storah Chief Executive Officer Aviva Canada

11:05am – 11:25am (Eastern time) · Future of Insurance August 24, 2021

Case Studies: Become a Digital Insurer: Where to Start and How to Optimize your Distribution Channel

  • Walkthrough of how a 130-year-old insurance company launched their first direct to consumer digital product. Learn what key decisions had to be made and how the insurer approached them.
  • The second part of this session will look at how a leading insurer developed and implemented data contracts with distribution partners and reduced the time for actionable analytics from weeks to minutes.
  • Ahsan Siddiqi Senior Director and Market Lead for Canada X by 2

    Digital Reinvention: Trust, Transparency and Technology

    11:25am – 12:10pm (Eastern time) · Future of Insurance August 24, 2021

    What’s Next for Insurance Customer Experience? 2021 & Beyond

    • Optimize the insurance experience and achieve unprecedented levels of engagement by rethinking how to serve customers in the digital era
    • Harness the power of technology and update legacy systems to provide an Amazon-like buying experience, utilizing the true power of data to create simple, effective and personalized customer journeys

    Daniel Shum Senior Partner, GBS Insurance Practice Leader IBM

    Jim Albert Chairman and Co-Founder Neptune Flood Insurance

    Tony Ngo President & Chief Executive Officer Collectivfide Insurance Group Inc.

    12:10pm – 12:30pm (Eastern time) · Future of Insurance August 24, 2021

    Innovation Agenda for Insurers of the Future

    • We are now at a point where the industry needs to focus on being ready for whatever comes next and looking to reduce costs along the way.
    • By providing new risk insights, products, and value-added services, insurers hope to contribute more to improving their customers’ daily lives
    • The time has come to focus on longer-term strategies and initiatives that can lay down a flexible strategic direction that gives you maximum room to differentiate from your competitors.

    Mark McLaughlin Global Insurance Director IBM

    12:30pm – 12:50pm (Eastern time) · Future of Insurance August 24, 2021

    Barbarians Partners at the Gate

    • Insurtechs are sometimes seen as the outsiders trying to disrupt and displace the insurance industry. Although it is quite likely that these outsiders will instigate and drive the change, traditional insurance or reinsurance entities will always play a role.
    • Insurance is not a winner-take-all market that we see in mobile or e-commerce , so there will be many different models operating simultaneously. However, there is definitely a race to find the optimal model operating. The winners will be either the startups that adopt the best practices from the traditional insurance models, or the insurers that adopt the best practices from of the insurtech world.

    Danish Yusuf Chief Executive Officer Zensurance

    12:50pm – 1:10pm (Eastern time) · Future of Insurance August 24, 2021

    "Define Areas for Growth in P&C Insurance: Intangible Assets"

    Marc Lipman Chief Executive Officer Lloyds Canada

    1:20pm – 2:20pm (Eastern time) · Future of Insurance August 24, 2021

    Interactive Roundtable: Deliver Incredible Customer Experience for the Connected Customer

    • Drive lifelong engagement by embedding customer excellence from the boardroom to the coalface
    • Grow rapidly with product innovation, from regulation to tech, always provide a seamless experience
    • Scale distribution up with digital. Get customers the products they need, when and how they need it with a customer mindset, streamlined distribution and digital-enabled agents and brokers

    Insurance Board Room

    9:00am – 9:20am (Eastern time) · Future of Insurance August 25, 2021

    Experience is Everything

    During this fireside chat, Manulife’s Mike Doughty and Pamela Wong will discuss how experience is everything – honing in on how customers’ expectations are constantly evolving, how our industry and Manulife are tackling these, and what future trends are on their radar.

    Mike Doughty President & Chief Executive Officer Manulife Canada

    Pamela Wong Head of Strategy & Transformation Manulife Canada

    9:20am – 9:40am (Eastern time) · Future of Insurance August 25, 2021

    Health Equity: Embracing DE&I to improve access to health care and health outcomes

    • Health insurers can play a leadership role on the journey towards providing health equity by ensuring an equitable provision of high quality health care that is appropriately targeted to the populations we serve.
    • Key strategies include active engagement and partnerships with organizations and communities to identify opportunities and solutions that can help eliminate disparities and build competencies.

    Heidi Worthington Senior Vice President and Chief Revenue Officer Pacific Blue Cross

    9:40am – 10:25am (Eastern time) · Future of Insurance August 25, 2021

    Moment of Change: An Open Conversation About Diversity & Inclusion in Insurance

    • Cement diversity and inclusion at the centre of your business, enabling your organization to better meet the needs of your diverse customer base
    • Reflect on progress and lessons learned from 2020, address strategy pitfalls now to ensure you are built for success in the future
    • Ensure your diversity strategy goes beyond talent acquisition and build a toolkit for management to ensure an inclusive succession plan

    Nathan LaFayette Chief Insurance Officer BCAA

    Ruby Rai CIPP/C, CRM | Cyber Practice Leader - Canada Marsh Specialty US & Canada

    Trevor Buttrum Manager, Career Connections Insurance Institute of Canada

    Margaret Resce Milkint Global Insurance Practice Leader Diversified Search Group

    Distribution Innovation & Growth

    10:25am – 10:45am (Eastern time) · Future of Insurance August 25, 2021

    The Shifting Role of the Insurance Broker

    A look at how the role of an insurance broker in Canada is shifting as a result of changing technology and consumer behaviour, and some of the things you should be thinking about as an insurance broker yourself or as an insurer or MGA working with insurance brokers in Canada.

    Sarah Thompson Chief Marketing Officer HUB International

    10:45am – 11:05am (Eastern time) · Future of Insurance August 25, 2021

    Climate and Sustainability: Turn Risk into Opportunity

    Mike Mitchell Head P&S Underwriting Reinsurance Swiss Re

    11:05am – 11:25am (Eastern time) · Future of Insurance August 25, 2021

    Case Study: Advance Innovation and New Business Model Development by Separating Transformational Initiatives From Core Operations

    • Why did Co-op think it was important to establish an innovation unit (a historical perspective)
    • What have we done since launch
    • Insights into obstacles and what we have learnt from do we go about it (we can include references to successes and failures/learnings)

    Peter Primdahl Vice President of Emerging Business Models The Co-operators

    Steve Phillips Head of Sovereign Insurance & Innovation The Co-operators

    Digital Reinvention: Trust, Transparency and Technology 

    11:25am – 12:10pm (Eastern time) · Future of Insurance August 25, 2021

    Open Insurance – Are Carriers Ready to Seize the Opportunity? 

    • What is holding insurance back from capturing the competitive opportunity that Open Insurance offers?
    • Successfully identify the investments and partnerships that are required
    • How can insurers learn from banks to successfully launch open insurance strategies?

    Ashok Reddy VP of Architecture | Commercial and Public Sector CGI

    Gino Riola Chief Marketing Officer Allianz PNB Life

    John Crawford President & Chief Executive Officer Pacific Blue Cross

    John Lewis President and CEO Fenchurch General Insurance Company

    12:10pm – 12:30pm (Eastern time) · Future of Insurance August 25, 2021

    Case Study: Accelerate Insurance Transformation Through Technological Innovation

    • Explore the complex & changing role of data and technologies across the value chain
    • Understand how to overcome challenges this presents and how context supports intelligent decision automation not just process automation
    • Uncover the strategies to maximize the data insight about customers (& third parties) to build a more intelligent enterprise

    Alex Johnson Head of Insurance Solutions Quantexa

    12:30pm – 12:50pm (Eastern time) · Future of Insurance August 25, 2021

    Manage the Goldrush: Upsides and Risks of Data for Digital Transformation

    • Overview: Leveraging New Technical Affordances for Deriving Enterprise Value
    • Considering: Ethical Innovation and Data Privacy
    • Conclusion: Next Steps, Where Do We Go From Here

    Anna Foat Director, Global Digital Transformation Office SunLife

    12:50pm – 1:10pm (Eastern time) · Future of Insurance August 25, 2021

    The New Competitive Edge: 100% Risk and Claim Visibility

    • Discover how to shift from goodwill undertaking to dynamic and data-based decision making with 100% risk visibility.
    • See how remote video inspections, easy to adopt app-based assessments and one-click portfolio analytics is eliminating the information asymmetry that has plagued carriers, intermediaries and policyholders for decades.
    • Explore how AI and machine learning can be utilised to upcycle claims data to continuously modify how risk assessments are performed, finding new patterns that the human eye simply cannot see

    Ryan McGovern Chief Product Officer Virtual i Technologies

    1:10pm – 1:30pm (Eastern time) · Future of Insurance August 25, 2021

    New Products that Deliver Real Value

    An in-depth case study focusing on innoavtive new products that have come out of Lloyd's Lab and what this means for the industry

    Marc Lipman Chief Executive Officer Lloyds Canada

    1:30pm – 2:30pm (Eastern time) · Future of Insurance August 25, 2021

    Interactive Roundtable: What Does the Future of Work Look Like?

    • Meet the needs and expectations of your employees in a post-pandemic landscape
    • Assess the digital tools and practices you need to provide a seamless hybrid experience
    • How do we measure success in the new normal?

    Setting the Foundation for the Future of Connected Claims

    9:00am – 9:20am (Eastern time) · Connected Claims August 26, 2021

    Where’s my Silver Bullet? Thoughts on How to Deliver Effective Technology Solutions

    Claims organizations account for 60-70% of an insurance company’s costs, and as the most operationally intensive part of the business, how we manage our technology portfolios can have a significant effect on our company’s performance. Unfortunately, most Claims organizations struggle to consistently deliver effective technology solutions. While there’s no panacea, I share my thoughts on how we, at Aviva, have approached this challenge by focusing on people and operational excellence first and technology second.

    Bryant Vernon Chief Claims Officer Aviva Canada

    9:20am – 10:00am (Eastern time) · Connected Claims August 26, 2021

    COVID crisis management in P&C Claims: key learnings and implications for the future

    • Put employees first – why strong leadership matters
    • Turning on a dime – how we faced logistics and technological challenges
    • Post-COVID claims work environment – challenge management paradigms
    • Client experience of the future – capitalize on digital tools

    Ken Lindhardsen Director Accident Benefits and Bodily Injury, Claims Division Desjardins

    Michel Martineau Vice President, Claims Division Desjardins

    Drive Business Efficiencies: Claims Automation 

    10:00am – 11:00am (Eastern time) · Connected Claims August 26, 2021

    Customer Experience in a Touchless Claims World 

    • With so many demonstrating financial difficulties, explore how carriers can improve customer experience using digital channels such as mobile wallets
    • Provide a personalized, efficient and speedy claim experience at every step, from FNOL to payment 

    Sponsorship opportunity available - contact Rob McManus

    Philippe Lafreniere Chief Growth Officer Slice Labs

    Mylène Côté Vice President Claims Everest Insurance Company of Canada

    Grace Leung Senior Claims Specialist Allianz

    Erin Fischer SVP and Chief Claims Officer Wawanesa

    11:00am – 11:20am (Eastern time) · Connected Claims August 26, 2021

    Unleash People Potential in Claims

    Désirée Mettraux Chief Executive Officer OCC Assekuradeur GmbH

    11:20am – 11:50am (Eastern time) · Connected Claims August 26, 2021

    Create Seamless Claims Experiences Through Innovative Technology

    • From chatbots to virtual claims processing, explore the different ways to use technology to improve customer experience and reduce costs
    • Understand your claims cycle and the potential to optimize processes and discuss how will this impact your workforce

    Lori Pon Director, Claim Strategy & Innovation AAA

    12:00pm – 1:00pm (Eastern time) · Connected Claims August 26, 2021

    Interactive Roundtable: Turn Innovation into Impact

    • Break down siloes to ensure game-changing transformation delivers the results required across the claims function
    • Define the future of claims: Explore tech and people strategies that can reduce and prevent risk in the Connected world