Exclusive in-person forum tackling insurance’s
claims and innovation challenges

Gain insights from insurance executives and discuss how to execute your digital strategy

This exclusive, in-person event for claims and innovation executives will help you kickstart your customer engagement strategy. In a room of just 25 of your top peers, you will meet, collaborate and network to understand how you can reimagine traditional insurance experiences.

Taking place at the exclusive NoMo SoHo Hotel, you and like-minded executives will work together to problem solve - coming away with answers to 2021's pain points and 2022's strategy.

Available by invitation-only, this is a free full day of workshops, followed by a networking reception and an exclusive meals and networking.

What to expect at our Executive Forums:

APPLY TO ATTEND FOR FREE - LIMITED PLACES FOR SENIOR INSURANCE ATTENDEES

A unique group of insurance executives in a high-end setting, problem solving for automated and fully digital claims.

Split into discussion groups of 6-10, you will be able to listen to industry peers and share experiences, coming away with a playbook on customer engagement – with an exclusive report landing on your desk, after the event.

Key discussion points include:

  • Strategic Priorities for Claims: The game has changed and there is no going back. It’s more important than ever to hear how top insurers plan to innovate whilst delivering on customer expectations over the months and years ahead.
  • Customer Care in an Age of Disruption: How are insurers going to meet customer needs whilst ensuring their safety and security? How are customer expectations going to change? Join leading experts as they share their use-case driven insights.
  • Technology Driving Transformation: Customers are more in need of innovative solutions than ever before – now is the opportunity to do more than just meet expectations. Learn to exceed expectations with rapid deployment of the tech that is already changing the insurance landscape forever.
APPLY TO ATTEND FOR FREE - LIMITED PLACES FOR SENIOR INSURANCE ATTENDEES

An exclusive learning and networking opportunity after a disrupted year

As insurance undergoes its largest transformation in history, virtual collaboration just isn’t enough. That is why we are so proud to be providing private spaces for claims executives, innovators, and technologists to truly communicate. Face-to-face meetings are back!

That’s why we want you to get more value per hour of attendance than ever before:

  • Quality of attendee – only invited attendees who are approved by our team will be in attendance, meaning that you’re in a room with industry peers facing similar challenges, for the best few hours of connections you’ll make in 2021
  • Quality of discussion – using hundreds of hours of research, we’ve boiled it down to the 3 questions you need answering most
  • Quality of venue and hospitality – we’ve sourced the very best hotel space in NoMo Soho in New York and followed it up with a meal
APPLY TO ATTEND FOR FREE - LIMITED PLACES FOR SENIOR INSURANCE ATTENDEES

Agenda

Day 1:

  • 9:00am - 9:30am -Registration, coffee & networking
  • 9:30am – 09:35am Introductory remarks with Bryan Falchuk, Managing Partner, Insurance Evolution Partners
  • 9:35am - 10:45am- Roundtable – The key strategies for claims innovation - The game has changed and there is no going back. It’s more important than ever to hear how top insurers plan to innovate whilst delivering on customer – and how you can do the same
  • 10:45am - 11:00am- How AI-Based Document Decisioning Accelerates Claim Outcomes - Discover how scaling intelligent guidance and expertise across the claims lifecycle can decrease cycle time and optimize claims handler utilization
  • 11:00am - 11:30am- Coffee and networking
  • 11:30am - 12:45pm-Roundtable – Reveal the technology edge you did not know you had - Customers are more in need of innovative solutions than ever before – now is the time to exceed their expectations with rapid deployment of technology. We will discuss the fundamental considerations when it comes to choosing and integrating new technology, as well as how to innovate from within
  • 12:45pm - 1:00pm- Moderated key takeaways and summary of the morning session
  • 1:00pm – 2:15pm- Networking lunch
  • 2:15pm – 2:30pm- Coffee and networking
  • 2:30-pm - 3:45pm- Roundtable – Simple and seamless: The New Digital CX - As digitalization and automation continue to advance at an unprecedented rate, claims will remain the focal point for insurance customer experience. Discover the key strategies to implement a simple and seamless digital customer experience across the claims process to exceed rising expectations
  • 3:45pm – 4:00pm- Improving Customer Experience and Operational Efficiency - Learn the importance of operational agility, remain competitive and deliver seamless customer experience and operational efficiency
  • 4:00pm – 4:30pm- Coffee and networking
  • 4:30pm - 5:45pm- Roundtable – Prioritize maximizing business impact: Make quick wins that have immediate impact on the bottom lines - Partnerships and new technology continue to be crucial in claims innovation, but it’s essential that they deliver ROI. Sometimes that may need to be in the short-term, in order to create maximum impact for the customer, but also a clear improvement business case for stakeholders and investors
  • 5:45pm - 6:00pm- Moderated key takeaways and summary of the afternoon session
  • 6:00pm – 7:15pm- Networking dinner

DAY 2:

  • 9:00am - 9:30am -Registration, coffee & networking
  • 9:30am – 09:35am Introductory remarks with Bryan Falchuk, Managing Partner, Insurance Evolution Partners
  • 9:35am - 10:45am- Roundtable – The key strategies for claims innovation - The game has changed and there is no going back. It’s more important than ever to hear how top insurers plan to innovate whilst delivering on customer – and how you can do the same. 
  • 10:45am - 11:00am- Best Practices for Digitizing Claims - Explore how to implement a digital claims process to increase operational efficiency and effectiveness to meet growing customer expectations
  • 11:00am - 11:30am- Coffee and networking
  • 11:30am - 12:45pm-Roundtable – Reveal the technology edge you did not know you had - Customers are more in need of innovative solutions than ever before – now is the time to exceed their expectations with rapid deployment of technology. We will discuss the fundamental considerations when it comes to choosing and integrating new technology, as well as how to innovate from within.
  • 12:45pm - 1:00pm- Moderated key takeaways and summary of the morning session
  • 1:00pm – 2:15pm- Networking lunch
  • 2:15pm – 2:30pm- Coffee and networking
  • 2:30-pm - 3:45pm- Roundtable – Simple and seamless: The New Digital CX - As digitalization and automation continue to advance at an unprecedented rate, claims will remain the focal point for insurance customer experience. Discover the key strategies to implement a simple and seamless digital customer experience across the claims process to exceed rising expectations
  • 3:45pm – 4:00pm- Deliver Great CX with Increased Adjuster Productivity and End-to-End Claims Management and Visibility - Empower adjusters and claims leaders with time-saving automation to boost productivity and Reduce claim leakage and provide unrivalled CX with better loss cost management
  • 4:00pm – 4:30pm- Coffee and networking
  • 4:30pm - 5:45pm- Roundtable – Prioritize maximizing business impact: Make quick wins that have immediate impact on the bottom lines - Partnerships and new technology continue to be crucial in claims innovation, but it’s essential that they deliver ROI. Sometimes that may need to be in the short-term, in order to create maximum impact for the customer, but also a clear improvement business case for stakeholders and investors
  • 5:45pm - 6:00pm- Moderated key takeaways and summary of the afternoon session
  • 6:00pm – 7:15pm- Networking dinner
APPLY TO ATTEND FOR FREE - LIMITED PLACES FOR SENIOR INSURANCE ATTENDEES

Who you will meet:

We have lost count of the stories of new opportunities, partnerships, ideas, funding, take-home tactics, jobs, standards, and friendships that were born through Reuters Events Insurance. Our conferences are where pioneering initiatives develop into game-changing strategies.

The ambition to redefine the insurance industry, the proximity of like-minded people, and the abundance of industry leaders are just some of the reasons to attend Reuters Events Insurance Connected Claims Executive Forum.

travelers's Logo
usaa's Logo
erie_insurance's Logo
geico's Logo


chubb's Logo

mapfre's Logo
progressive_insurance's Logo
american_family_insurance's Logo


grange_insurance's Logo
allstate_insurance's Logo

Assurant's Logo
Zurich_Insurance's Logo


country_finacial's Logo
TD_Insurance's Logo
farmers_insurance's Logo

cincinnati_insurance_companies's Logo


mercury's Logo
allianz's Logo
metromile's Logo
IAT_Financial_Group's Logo



nationwide_insurance's Logo
amica_insurance's Logo
Mass_Mutual's Logo
Esurance's Logo


Hanover_Insurance's Logo

metlife_auto_home's Logo
kemper_insurance's Logo
ameriprise_financial's Logo


aig's Logo
the_hartford's Logo

Past attendees include:
  • Chief Executive Officer
  • Chief Claims Officer
  • Chief Operating Officer
  • Vice President, Claims Business Information
  • Vice President Claims Payments
  • Vice President of Casually Claims
  • Vice President of Claims and Customer Service
  • Vice President Shared Operations, Claims
  • Vice President, Claims Experience Operations, Exec Claims
  • Vice President, Claims Technical Services, Overseas General
  • Vice President, Claims Service Development
  • Vice President Auto Claims
  • Vice President Home Claims
  • Assistant Vice President, Special Investigation Unit
  • Assistant Vice President Claims Experience
  • Director, Claims Strategy
  • Divisional Director, Claims
  • Director, Property Claims
APPLY TO ATTEND FOR FREE - LIMITED PLACES FOR SENIOR INSURANCE ATTENDEES

Exclusive partners

A high end venue for an exclusive collective with a critical purpose for insurance

NoMo SoHo
9 Crosby St,
New York,
NY 10013,
United States

Tucked away at 9 Crosby, NoMo is a hidden gem just steps from the excitement that the streets of New York have to offer. Inspired by the neighborhood, NoMo represents an intrigue for the nostalgic + modern. Our building is a curated collection of vintage and contemporary art, illustrating the eclectic mix of those who made SoHo what it is today.

View website

Your safety is our top priority – and all our Executive Forums are produced to ‘All Secure’ standards

Reuters Events All Secure Pledges

The ‘new normal’ for event delivery is evolving to reflect government guidance and new societal expectations across the globe. What will never change is our commitment to upholding a safe environment for Reuters Events customers. Our four All Secure Pledges outline the enhanced measures we will use to give our attendees the confidence that their health and safety is our number one priority.

For event FAQs and further health and safety information, visit the website here.

Physical Distancing

Protect & Detect

Cleaning & Hygiene

Communication

Here to help

Get in touch with the Reuters Events team

Ira Sopic Headshot

Ira Sopic Global Project Director +44 (0) 207 536 7206 Click to email


Guy Kynaston Headshot

Guy Kynaston Commercial Manager +44 (0) 207 513 8978 Click to email