10:00am–10:15am (CET)
Fireside Chat: Tackling Emerging Risks: The Role Insurers Can Play
Xavier Veyry CEO – APAC & Europe AXA XL
Jim Morrish Founding Partner Transforma Insights
10:15am–10:30am (CET)
Turning Risk into Opportunity – How Insurance Supports Global Mega Trends
Roman Beilhack Chief Underwriting Officer, New Technologies & Internet of Things Munich Re
10:30am–10:45am (CET)
Enabling a Future Ready Workforce
Ian Thompson Group Chief Claims Officer Zurich Insurance Group Ltd
10:45am–11:00am (CET)
The Changing Landscape for Auto Insurers: Leverage AI to Be Ready for Disruption
Marcos Malzone VP of Product Marketing Solera
11:00am–11:30am (CET)
Live Panel Discussion: Leverage the Power of New Technology for Maximum Impact & Efficiency
Joel Farvault Head of Augmented Claims AXA
Bob Riddler Account Director AdvantageGo
Susanne Chishti CEO, Co-Editor of The INSURTECH Book FINTECH Circle
Eduardo Caria Director of Transformation & Efficiency Grupo Ageas Portugal
11:30am–11:45am (CET)
Assessing the Impact of Digital Health & Wellbeing for Insurance
Alessandro Paoli Business Development Director Zurich LiveWell Services and Solutions Ltd
11:45am–12:00pm (CET)
Transforming Insurance Offerings with Near Real-Time Flood Hazard Data
Lisa Wardlaw Global Head of Insurance Solutions ICEYE
Sébastien Piguet Head of Underwriting Descartes Underwriting
12:00pm–12:45pm (CET)
Live Reuters Editorial Panel Discussion: Climate Change
Alison Martin CEO, EMEA Zurich
Petra Hielkema Chairperson EIOPA
Anna Sweeney Executive Director of Risk, Operations & General Insurance Bank of England
Marie Niemczyk Head of Insurance Relations CANDRIAM
Huw Jones European Regulation Correspondent Reuters
12:45pm–1:00pm (CET)
Presentation: Open & Embedded Insurance
Yuri Poletto Founder Open and Embedded Insurance Observatory
1:00pm–1:30pm (CET)
Live Panel Discussion: How Insurers Can Bring Credibility & Action to Decarbonisation
2021 is the year that Net Zero became the overarching strategic priority for industry and financial services. The Insurance sector has shown its leadership, not least through clear signposting of the Net Zero Insurance Alliance, HRH The Prince of Wales’ Sustainable Markets Initiative, ABI’s Climate Roadmap and ClimateWise Principles, to name some key groups articulating the commitments of the sector. Their leadership will be incremental to creating the thinking, tools, frameworks and a benchmark for the rest of the market to follow.
During this session you will:
Katja Pluto Chief Risk Officer EMEA Zurich
Ben Wilson Director of Corporate Affairs & Climate Change Association of British Insurers (ABI)
James Maher EMEA Sustainable Insurance Leader EY
Dr Bronwyn Claire ClimateWise Senior Programme Manager Cambridge Institute for Sustainability Leadership.
Nina Arquint CRO Corporate Solutions Swiss Reinsurance Ltd
1:30pm–1:45pm (CET)
Transformation of an Established Insurance Niche Player – and what Female Leadership has to do with it
Désirée Mettraux CEO OCC
1:45pm–2:15pm (CET)
Live Panel Discussion: Protect Against the Dangers of Constantly Evolving Cyber Risk
Fabrice Brossart Chief Risk Officer International General Insurance AIG
Pascal Millaire CEO CyberCube
Shannan Fort Partner - Financial Lines McGill and Partners
Vincent Foucart Deputy CEO of P&C Partners SCOR
10:00am–10:25am (CET)
Live Reuters Editorial Fireside Chat with Laurent Rousseau, CEO, SCOR
Laurent Rousseau CEO SCOR
Tom Sims Senior Correspondent Reuters
10:25am–10:50am (CET)
Fireside Chat with Amélie Breitburd, CEO Lloyd's Europe & EMEA Regional Head, Lloyd's
Amélie Breitburd CEO Lloyd's Europe & EMEA Regional Head Lloyd's
Chris Frankland Founder InsurTech360.com
10:50am–11:10am (CET)
Live Reuters Editorial Fireside Chat with Adrian Cox, CEO, Beazley
Adrian Cox CEO Beazley
Carolyn Cohn Insurance & Fund Management Correspondent Reuters
11:10am–11:25am (CET)
How Insurance Can Engage Customers in the Future
Fabian Rupprecht Member of the Management Board & CEO International Insurance NN Group
11:25am–11:45am (CET)
Live Reuters Editorial Fireside Chat with Silke Sehm, Member of the Executive Board, Hannover Re
Silke Sehm Member of the Executive Board Hannover Re
Tom Sims Senior Correspondent Reuters
11:45am–12:00pm (CET)
Technology Cost Optimisation for 21st-Century Insurance
Dara Elavia Associate Director – EMEA Whatfix
12:00pm–12:40pm (CET)
Live Reuters Editorial Panel Discussion: Insurtech
Ben Luckett Chief Innovation Officer Aviva
Dr. Frank Grund Executive Director for Insurance & Pension Funds BaFin
Dr. Michael Oberste CFO Getsafe
Carolyn Cohn Insurance & Fund Management Correspondent Reuters
12:40pm–12:55pm (CET)
Insurance Literacy: Do Consumers Know as Much About Insurance as They Think They Do?
Na Jia CEO ReMark
12:55pm–1:25pm (CET)
Live Panel Discussion: Impress Customers with Relevant Products & Seamless Experiences
Steven Zuanella Group Chief Digital Officer Generali
Giuseppe Di Riso Key Account Manager - Director, Globals Division Swiss Re
Rebekah Ratliff Mediator/Arbitrator JAMS
Philipp Gmür CEO Helvetia Group
Olly Venables Strategic Client Solutions Director Charles Taylor InsureTech
1:25pm–1:40pm (CET)
The Claims Workforce of the Future
Cyril Steffen Chief Claims Officer for European Markets AXA
1:40pm–2:00pm (CET)
Live Reuters Editorial Fireside Chat with Thomas Lillelund, CEO EMEA, AIG
Thomas Lillelund CEO EMEA AIG
Noor Zainab Hussain Sector Specialist, U.S. Finance Reuters
Presentation: A Win-Win Journey to Customer Centricity: Break Up the Silos of Insurance Business
The important point shared by most insurers today is that digitalisation is not just about building new digital products or new channels. There’s a cultural mindset change: Insurers move away from being a product-centric risk-taker and want to become a proactive coach and partner. To achieve this goal, insurers need to focus on the overall customer journey. Customer communication and company processes aiming for more efficiency are in the center of the transformation. This covers different areas of innovation across the insurance value chain – from actuarial and underwriting transformation, marketing and sales, claims handling and customer loyalty.
Each touchpoint and the overall orchestration of communication between them is an opportunity for the insurer to get more relevant for the customers. Better customer experience, targeted offers and less complexity creates value for the customers and the insurance companies.
Alena Tsishchanka Insurance Lead EMEA SAS
Felix Kugelmann Principal Advisor Insurance Innovation SAS