DAY 1 – Tuesday 24th November
9:00am – 9:20am (GMT)
Reuters Live Interview
Joerg Asmussen CEO GDV
Tom Sims Senior Correspondent Reuters
9:20am – 9:40am (GMT)
The Digitalised Insurance Model
- Understanding the advantages digitalised insurance holds for handling Covid-19 impacts
- Become flexible and resilient with the strategy and products to meet changing consumer demands
Mihkel Mandre Chief Product Owner & Member of the Board Swedbank Life Insurance SE, Swedbank P&C Insurance SE
9:40am – 10:00am (GMT)
Leverage Digital Channels to Deliver a Premier Customer Experience in the Mobile Era
- The impact of changing customer expectations on insurance businesses in the digital age
- Enable customers to move through their insurance journey at their convenience, creating a resilient, customer-centric strategy
Nikhita Iyar Head of Strategic Business Moxtra
10:00am – 10:20am (GMT)
Reuters Live Interview
Nigel Wilson CEO Legal & General
Moderator: Carolyn Cohn Insurance and Fund Management Correspondent Reuters
10:20am – 10:40am (GMT)
Innovating Across the Insurance Value Chain
- Leverage data and technology to tackle challenges for business and customers
- Prioritise crucial digital and analytics imperatives
- Identify key learnings and success factors to stay ahead of the curve
Cyril Steffen Chief Claims Officer for European Markets AXA
10:40am – 11:00am (GMT)
The Evolution Of Photo Based Estimating: A Catalyst To Accelerate Digitalisation Throughout The Claims Workflow
- Solera and partner Schadenet discuss how the right mix of AI and data enhances productivity at every touchpoint
- Dramatically reduce key-to-key times whilst maintaining essential standards of estimate accuracy, consistency and customer service
David Shepherd Regional Managing Director Solera Global
11:00am – 11:40am (GMT)
Reuters Live Panel: Reinforce Diversity as a Priority in Your Workforce
Sonja Rottiers CEO Lloyd’s Europe
Alison Martin CEO EMEA Zurich
Steve Wardlaw Chairman & Co-Founder Emerald Life
Moderator: Carolyn Cohn Insurance and Fund Management Correspondent Reuters
11:40am – 12:00pm (GMT)
Diversity & Inclusion Drives Innovation
Christine Theodorovics Chief Strategic Development Officer Europe AXA
12:00pm – 12:40pm (GMT)
Reuters Live Panel: Assessing Emerging Risks in a Complex Global Climate
Hugo Wegbrans Global Chief Broking Officer Aon
Jérôme Jean Haegeli Group Chief Economist Swiss Re
Michael Steel Global Head of Business Development RMS
Moderator: Axel Threlfall Editor-at-Large Reuters
12:40pm – 1:00pm (GMT)
Mitigate Digital Transformation Challenges Through Process Orchestration
David Carron Head of Learning Enate
Alex Purvis Sales Director, EU Enate
1:00pm – 1:20pm (GMT)
Reuters Live Interview
Andrew Horton CEO Beazley
Moderator: Carolyn Cohn Insurance and Fund Management Correspondent Reuters
1:20pm – 1:40pm (GMT)
Become A Digital Champion
- Analyse the digitalisation of the Insurance industry
- Determine the key characteristics of a successful digital champion
Alessandro Paoli Digital Distribution Director Zurich
Simone Ranucci Brandimarte Co-Founder & President Italian Insurtech Association
1:40pm – 2:20pm (GMT)
LIVE PANEL: How To Maintain Competitive Advantage Through Technology
- Technologies having the greatest impact on Insurance
- Scaling technology & innovation beyond POC’s
- Dealing with legacy landscape
Louise Smith Chief Digital Officer Lloyd’s
David Germain Group, UK&I Chief Information Officer RSA
Mario Ricco Group Head of Global Claims Generali
Peter Manchester EY Global Insurance Consulting Leader and EY EMEIA Insurance Leader EY
2:20pm – 2:40pm (GMT)
Distribution Transformation
- Match customer expectations, with online engagement and remote interactions
- Assess changing consumer behaviour, accelerated by Covid-19
Christine Theodorovics Chief Strategic Development Officer Europe AXA
2:40pm – 3:00pm (GMT)
Transforming the Quoting Process
- More timely and accurate quotes
- Using natural language understanding
Steven Levine Chief Marketing Officer Cortical.io
DAY 2 – Wednesday 25th November
9:00am – 9:40am (GMT)
Reuters Live Panel: Analysing Regulatory Risk For Britain & The EU
Hans de Cuyper CEO Ageas
Felix Hufeld President BaFin
Dimitris Zafeiris Head of Risks and Financial Stability Department EIOPA
Julian Adams Director of Public Policy & Regulation M&G
Huw Jones European Regulation Correspondent Reuters
9:40am – 10:00am (GMT)
Mobility Insurance For The Future
- Analyse traditional insurance services adapting to meet changing consumer demands
- Look toward the future, reaping the benefits of developing customer-friendly products designed for ease of use and consumer satisfaction
Désirée Mettraux CEO OCC
James Brown UK Finance Business Partner Aviva
10:00am – 10:20am (GMT)
Reuters Live Interview
Denis Kessler Chairman and CEO SCOR
Tom Sims Senior Correspondent Reuters
10:20am – 10:40am (GMT)
Expedite The Revolution And Drive The Innovation Opportunity
- Threats, change, true innovation and leveraging the momentum of our situation
- Act now, ride the momentum of recent times to drive true speed of innovation and deliver the digital dream
Mark Degenaar SVP of Architecture Insurance Business Applications (IBA)
10:40am – 11:20am (GMT)
LIVE PANEL: Key Risk Considerations For Doing Business In Europe
Katja Pluto Chief Risk Officer - EMEA Zurich
Fabrice Brossart Chief Risk Officer International General Insurance AIG
Frieder Knüpling Group Chief Risk Officer SCOR
Martin Merlin Director, Bank, Insurance & Financial Crime - Directorate General for Financial Stability, Financial Services & Capital Markets Union European Commission
Klime Poposki Prof. Risk Management & Insurance University St. Kliment Ohridski, Republic of N. Macedonia Member of the Supervisory Board Winner Non-Life Company, Member of the Vienna Insurance Group
11:20am – 11:40am (GMT)
Long Term Insurance Trends
- Determine the complex interactions of digitalisation, climate change, (de-)globalisation and other long-term trends
- Assess the demanding future environment for the insurance industry with zero/negative interest rates, rising political risks, higher climate change damages etc.
- What strategies can help insurance companies to cope with this difficult environment?
Florian Stärk Head of Risk Management Alternative Investments MEAG
11:40am – 12:00pm (GMT)
Reuters Live Interview
Victoria Saporta Executive Director of the Prudential Policy Directorate Bank of England
Huw Jones European Regulation Correspondent Reuters
12:00pm – 12:20pm (GMT)
Innovate At Pace To Kick-Start Travel Recovery
- Analyse the first of its kind bundle of Covid-19 travel insurance for the leading global travel marketplace
- In depth review of the hurdles, market needs, and customer expectations and experience
Graeme Dean Head of Insurance EMEA Cover Genius
Peter Smith Head of Travel Partnerships EMEA Cover Genius
Tiago Godinho Commercial Director Skyscanner
12:20pm – 12:40pm (GMT)
Reuters Live Interview
Stephen Catlin Chairman & CEO Convex
Moderator: Carolyn Cohn Insurance and Fund Management Correspondent Reuters
12:40pm – 1:00pm (GMT)
Mental Health & Wellbeing In Europe
- Examine the impact of the pandemic in amplifying mental health issues
- Analyse key learnings from AXA’s study across 7 European markets
Christine Theodorovics Chief Strategic Development Officer Europe AXA
1:00pm – 1:40pm (GMT)
LIVE Panel: Leadership – Build Post-COVID Business Resilience
Nicolas Aubert Head of Great Britain & CEO of Willis Limited Willis Towers Watson
Clare Lebecq CEO London Market Group
Andrea Battista CEO Net Insurance
Désirée Mettraux CEO OCC
Alexandru Ciuncan General Manager UNSAR – Romanian Insurers’ Association
1:40pm – 2:00pm (GMT)
Digital Transformation Drives Competitive Advantage
- Explore how implementing technology-based online services creates competitive advantages.
- Successfully launch state-of-the-art products through online distribution for cost saving opportunities.
Dmitriy Usanov Head of Corporate Motor Insurance Renaissance Insurance
