The Future of Insurance Europe - CEO & C-Suite Agenda

DAY 1 – Tuesday 24th November


9:00am – 9:20am (GMT)

Reuters Live Interview

Joerg Asmussen CEO GDV

Tom Sims Senior Correspondent Reuters

9:20am – 9:40am (GMT)

The Digitalised Insurance Model

  • Understanding the advantages digitalised insurance holds for handling Covid-19 impacts
  • Become flexible and resilient with the strategy and products to meet changing consumer demands

Mihkel Mandre Chief Product Owner & Member of the Board Swedbank Life Insurance SE, Swedbank P&C Insurance SE

9:40am – 10:00am (GMT)

Leverage Digital Channels to Deliver a Premier Customer Experience in the Mobile Era

  • The impact of changing customer expectations on insurance businesses in the digital age
  • Enable customers to move through their insurance journey at their convenience, creating a resilient, customer-centric strategy

Nikhita Iyar Head of Strategic Business Moxtra


10:00am – 10:20am (GMT)

Reuters Live Interview

Nigel Wilson CEO Legal & General

Moderator: Carolyn Cohn Insurance and Fund Management Correspondent Reuters

10:20am – 10:40am (GMT)

Innovating Across the Insurance Value Chain

  • Leverage data and technology to tackle challenges for business and customers
  • Prioritise crucial digital and analytics imperatives
  • Identify key learnings and success factors to stay ahead of the curve

Cyril Steffen Chief Claims Officer for European Markets AXA

10:40am – 11:00am (GMT)

The Evolution Of Photo Based Estimating: A Catalyst To Accelerate Digitalisation Throughout The Claims Workflow

  • Solera and partner Schadenet discuss how the right mix of AI and data enhances productivity at every touchpoint
  • Dramatically reduce key-to-key times whilst maintaining essential standards of estimate accuracy, consistency and customer service

David Shepherd Regional Managing Director Solera Global


11:00am – 11:40am (GMT)

Reuters Live Panel: Reinforce Diversity as a Priority in Your Workforce

Sonja Rottiers CEO Lloyd’s Europe

Alison Martin CEO EMEA Zurich

Steve Wardlaw Chairman & Co-Founder Emerald Life

Moderator: Carolyn Cohn Insurance and Fund Management Correspondent Reuters

11:40am – 12:00pm (GMT)

Diversity & Inclusion Drives Innovation

Christine Theodorovics Chief Strategic Development Officer Europe AXA


12:00pm – 12:40pm (GMT)

Reuters Live Panel: Assessing Emerging Risks in a Complex Global Climate

Hugo Wegbrans Global Chief Broking Officer Aon

Jérôme Jean Haegeli Group Chief Economist Swiss Re

Michael Steel Global Head of Business Development RMS

Moderator: Axel Threlfall Editor-at-Large Reuters

12:40pm – 1:00pm (GMT)

Mitigate Digital Transformation Challenges Through Process Orchestration

David Carron Head of Learning Enate

Alex Purvis Sales Director, EU Enate


1:00pm – 1:20pm (GMT)

Reuters Live Interview

Andrew Horton CEO Beazley

Moderator: Carolyn Cohn Insurance and Fund Management Correspondent Reuters

1:20pm – 1:40pm (GMT)

Become A Digital Champion

  • Analyse the digitalisation of the Insurance industry
  • Determine the key characteristics of a successful digital champion

Alessandro Paoli Digital Distribution Director Zurich

Simone Ranucci Brandimarte Co-Founder & President Italian Insurtech Association

1:40pm – 2:20pm (GMT)

LIVE PANEL: How To Maintain Competitive Advantage Through Technology

  • Technologies having the greatest impact on Insurance
  • Scaling technology & innovation beyond POC’s
  • Dealing with legacy landscape

Louise Smith Chief Digital Officer Lloyd’s

David Germain Group, UK&I Chief Information Officer RSA

Mario Ricco Group Head of Global Claims Generali

Peter Manchester EY Global Insurance Consulting Leader and EY EMEIA Insurance Leader EY

2:20pm – 2:40pm (GMT)

Distribution Transformation

  • Match customer expectations, with online engagement and remote interactions
  • Assess changing consumer behaviour, accelerated by Covid-19

Christine Theodorovics Chief Strategic Development Officer Europe AXA

2:40pm – 3:00pm (GMT)

Transforming the Quoting Process

  • More timely and accurate quotes
  • Using natural language understanding

Steven Levine Chief Marketing Officer

DAY 2 – Wednesday 25th November


9:00am – 9:40am (GMT)

Reuters Live Panel: Analysing Regulatory Risk For Britain & The EU

Hans de Cuyper CEO Ageas

Felix Hufeld President BaFin

Dimitris Zafeiris Head of Risks and Financial Stability Department EIOPA

Julian Adams Director of Public Policy & Regulation M&G

Huw Jones European Regulation Correspondent Reuters

9:40am – 10:00am (GMT)

Mobility Insurance For The Future

  • Analyse traditional insurance services adapting to meet changing consumer demands
  • Look toward the future, reaping the benefits of developing customer-friendly products designed for ease of use and consumer satisfaction

Désirée Mettraux CEO OCC

James Brown UK Finance Business Partner Aviva


10:00am – 10:20am (GMT)

Reuters Live Interview

Denis Kessler Chairman and CEO SCOR

Tom Sims Senior Correspondent Reuters

10:20am – 10:40am (GMT)

Expedite The Revolution And Drive The Innovation Opportunity

  • Threats, change, true innovation and leveraging the momentum of our situation
  • Act now, ride the momentum of recent times to drive true speed of innovation and deliver the digital dream

Mark Degenaar SVP of Architecture Insurance Business Applications (IBA)

10:40am – 11:20am (GMT)

LIVE PANEL: Key Risk Considerations For Doing Business In Europe

Katja Pluto Chief Risk Officer - EMEA Zurich

Fabrice Brossart Chief Risk Officer International General Insurance AIG

Frieder Knüpling Group Chief Risk Officer SCOR

Martin Merlin Director, Bank, Insurance & Financial Crime - Directorate General for Financial Stability, Financial Services & Capital Markets Union European Commission

Klime Poposki Prof. Risk Management & Insurance University St. Kliment Ohridski, Republic of N. Macedonia Member of the Supervisory Board Winner Non-Life Company, Member of the Vienna Insurance Group

11:20am – 11:40am (GMT)

Long Term Insurance Trends

  • Determine the complex interactions of digitalisation, climate change, (de-)globalisation and other long-term trends
  • Assess the demanding future environment for the insurance industry with zero/negative interest rates, rising political risks, higher climate change damages etc.
  • What strategies can help insurance companies to cope with this difficult environment?

Florian Stärk Head of Risk Management Alternative Investments MEAG


11:40am – 12:00pm (GMT)

Reuters Live Interview

Victoria Saporta Executive Director of the Prudential Policy Directorate Bank of England

Huw Jones European Regulation Correspondent Reuters

12:00pm – 12:20pm (GMT)

Innovate At Pace To Kick-Start Travel Recovery

  • Analyse the first of its kind bundle of Covid-19 travel insurance for the leading global travel marketplace
  • In depth review of the hurdles, market needs, and customer expectations and experience

Graeme Dean Head of Insurance EMEA Cover Genius

Peter Smith Head of Travel Partnerships EMEA Cover Genius

Tiago Godinho Commercial Director Skyscanner


12:20pm – 12:40pm (GMT)

Reuters Live Interview

Stephen Catlin Chairman & CEO Convex

Moderator: Carolyn Cohn Insurance and Fund Management Correspondent Reuters

12:40pm – 1:00pm (GMT)

Mental Health & Wellbeing In Europe

  • Examine the impact of the pandemic in amplifying mental health issues
  • Analyse key learnings from AXA’s study across 7 European markets

Christine Theodorovics Chief Strategic Development Officer Europe AXA

1:00pm – 1:40pm (GMT)

LIVE Panel: Leadership – Build Post-COVID Business Resilience

Nicolas Aubert Head of Great Britain & CEO of Willis Limited Willis Towers Watson

Clare Lebecq CEO London Market Group

Andrea Battista CEO Net Insurance

Désirée Mettraux CEO OCC

Alexandru Ciuncan General Manager UNSAR – Romanian Insurers’ Association

1:40pm – 2:00pm (GMT)

Digital Transformation Drives Competitive Advantage

  • Explore how implementing technology-based online services creates competitive advantages.
  • Successfully launch state-of-the-art products through online distribution for cost saving opportunities.

Dmitriy Usanov Head of Corporate Motor Insurance Renaissance Insurance

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