The Future of Insurance Europe 2021 Agenda

Day 1 · Thursday, 4th November

Future-Focused Insurance

10:00am–10:15am (CET)

Fireside Chat: Tackling Emerging Risks: The Role Insurers Can Play

Xavier Veyry CEO – APAC & Europe AXA XL

Jim Morrish Founding Partner Transforma Insights

10:15am–10:30am (CET)

Turning Risk into Opportunity – How Insurance Supports Global Mega Trends

Roman Beilhack Chief Underwriting Officer, New Technologies & Internet of Things Munich Re

10:30am–10:45am (CET)

Enabling a Future Ready Workforce

  • The last 18 months has seen a massive upheaval in working practices across all sectors, organisations and countries.
  • The demands of remote working and customer support have accelerated digitalisation beyond what was previously thought possible
  • The transition to new ways of working is underway, but for insurers is the question is – ‘to what?’

Ian Thompson Group Chief Claims Officer Zurich Insurance Group Ltd

10:45am–11:00am (CET)

The Changing Landscape for Auto Insurers: Leverage AI to Be Ready for Disruption 

Marcos Malzone VP of Product Marketing Solera

11:00am–11:30am (CET)

Live Panel Discussion: Leverage the Power of New Technology for Maximum Impact & Efficiency

  • Internal tech adoption, inflexible legacy systems and a need to balance automation with the human touch are just some of the challenges for insurers bringing in new tech, but the reward is immense
  • With so many expensive technologies available, explore the factors that determine the most fit-for-purpose option that delivers value to the customer and provides maximum ROI
  • Take advantage of the immense opportunity to leverage the advanced capabilities of new technology, data and AI to shift from payer to partner with a sophisticated, risk prevention insurance model

Joel Farvault Head of Augmented Claims AXA

Bob Riddler Account Director AdvantageGo

Susanne Chishti CEO, Co-Editor of The INSURTECH Book FINTECH Circle

Eduardo Caria Director of Transformation & Efficiency Grupo Ageas Portugal

New Business Models

11:30am–11:45am (CET)

Assessing the Impact of Digital Health & Wellbeing for Insurance

  • Digital health, wearables and wellbeing present a unique opportunity to the insurance market, as well as a desirable solution for customers
  • Discover the key trends, drivers and benefits of introducing a digital health solution into insurance models, as well as benchmarking against the competitors and ecosystems that have forged the way in European digital health insurance

Alessandro Paoli Business Development Director Zurich LiveWell Services and Solutions Ltd

11:45am–12:00pm (CET)

Transforming Insurance Offerings with Near Real-Time Flood Hazard Data

  • ICEYE’s near real-time hazard data is revolutionising the way insurance is built, experienced, and processed. During this hands-on discussion, Lisa Wardlaw, Global Head of Insurance Solutions at ICEYE, and Sébastien Piguet, Head of Underwriting at Descartes Underwriting will share insights on how always-on information about ongoing flood events can enable a long-awaited transformation of insurance offerings around the globe.

Lisa Wardlaw Global Head of Insurance Solutions ICEYE

Sébastien Piguet Head of Underwriting Descartes Underwriting

Tackling Emerging Risk

12:00pm–12:45pm (CET)

Live Reuters Editorial Panel Discussion: Climate Change

Alison Martin CEO, EMEA Zurich

Petra Hielkema Chairperson EIOPA

Anna Sweeney Executive Director of Risk, Operations & General Insurance Bank of England

Marie Niemczyk Head of Insurance Relations CANDRIAM

Huw Jones European Regulation Correspondent Reuters

12:45pm–1:00pm (CET)

Presentation: Open & Embedded Insurance

  • The two pillars of Open and Embedded Insurance: shared data and shared capabilities
  • Why this is the right time for Open and Embedded insurance
  • Insights from the Open and Embedded Insurance Observatory, including the main drivers of adoption and things to look at when approaching Open and Embedded Insurance

Yuri Poletto Founder Open and Embedded Insurance Observatory

1:00pm–1:30pm (CET)

Live Panel Discussion: How Insurers Can Bring Credibility & Action to Decarbonisation

2021 is the year that Net Zero became the overarching strategic priority for industry and financial services. The Insurance sector has shown its leadership, not least through clear signposting of the Net Zero Insurance Alliance, HRH The Prince of Wales’ Sustainable Markets Initiative, ABI’s Climate Roadmap and ClimateWise Principles, to name some key groups articulating the commitments of the sector. Their leadership will be incremental to creating the thinking, tools, frameworks and a benchmark for the rest of the market to follow.

During this session you will:

  • Understand and appreciate what it means to transition to a being a truly Net Zero insurance company
  • Hear from ‘early adopters’ and leaders on how they established, and tested the credibility of, their commitments
  • Consider the emerging views from COP26 and its immediate implications on insurers’ action plans, and the pace of change needed to implement these commitments.

Katja Pluto Chief Risk Officer EMEA Zurich

Ben Wilson Director of Corporate Affairs & Climate Change Association of British Insurers (ABI)

James Maher EMEA Sustainable Insurance Leader EY

Dr Bronwyn Claire ClimateWise Senior Programme Manager Cambridge Institute for Sustainability Leadership.

Nina Arquint CRO Corporate Solutions Swiss Reinsurance Ltd

Changing Workplace & Future Direction

1:30pm–1:45pm (CET)

Transformation of an Established Insurance Niche Player – and what Female Leadership has to do with it

Désirée Mettraux CEO OCC

1:45pm–2:15pm (CET)

Live Panel Discussion: Protect Against the Dangers of Constantly Evolving Cyber Risk

  • A lack of historical data, expertise and the risk of catastrophic fallout continue to make cyber risk management a problematic undertaking for insurers
  • Understand who can provide the knowledge insurers need to effectively underwrite cyber with the correct coverages for clients
  • Strategies to mitigate loss: work with clients to implement risk prevention to reduce the risk of exposure and increase the profitability and insurability of cyber

Fabrice Brossart Chief Risk Officer International General Insurance AIG

Pascal Millaire CEO CyberCube

Shannan Fort Partner - Financial Lines McGill and Partners

Vincent Foucart Deputy CEO of P&C Partners SCOR

Day 2 · Friday, 5th November

Future Insurance Strategy

10:00am–10:25am (CET)

Live Reuters Editorial Fireside Chat with Laurent Rousseau, CEO, SCOR

Laurent Rousseau CEO SCOR

Tom Sims Senior Correspondent Reuters

10:25am–10:50am (CET)

Fireside Chat with Amélie Breitburd, CEO Lloyd's Europe & EMEA Regional Head, Lloyd's

Amélie Breitburd CEO Lloyd's Europe & EMEA Regional Head Lloyd's

Chris Frankland Founder

10:50am–11:10am (CET)

Live Reuters Editorial Fireside Chat with Adrian Cox, CEO, Beazley

Adrian Cox CEO Beazley

Carolyn Cohn Insurance & Fund Management Correspondent Reuters

11:10am–11:25am (CET)

How Insurance Can Engage Customers in the Future

  • The need for protection and long term savings is continuously growing: increased longevity, ever rising health costs, eroding social security systems, increasing volatility, and uncertainty of the market
  • Insurance companies have an important role in closing the protection gap and helping people achieve what matters most to them
  • To be successful in such role, insurance companies need to truly engage with clients – investing in distribution enables such levels of customer centricity
  • Exploring the agent of the future: digital first, human assisted

Fabian Rupprecht Member of the Management Board & CEO International Insurance NN Group

11:25am–11:45am (CET)

Live Reuters Editorial Fireside Chat with Silke Sehm, Member of the Executive Board, Hannover Re

Silke Sehm Member of the Executive Board Hannover Re

Tom Sims Senior Correspondent Reuters

Modernising Insurance & Insurtech Innovation

11:45am–12:00pm (CET)

Technology Cost Optimisation for 21st-Century Insurance

  • Modernisation of insurance is more critical than ever before, with new-age technologies enabling insurers to become more agile, digitally savvy, and deliver superior customer experience
  • To make this transition in a cost-effective manner, insurance providers must adopt a playbook to develop & manage the change, including modern learning solutions that enable easier digital training & upskilling of the workforce
  • Successful modernisation efforts will require easy replication of content across languages & geographies, and offering personalised support along with GDPR-compliant data security

Dara Elavia Associate Director – EMEA Whatfix

12:00pm–12:40pm (CET)

Live Reuters Editorial Panel Discussion: Insurtech

Ben Luckett Chief Innovation Officer Aviva

Dr. Frank Grund Executive Director for Insurance & Pension Funds BaFin

Dr. Michael Oberste CFO Getsafe

Carolyn Cohn Insurance & Fund Management Correspondent Reuters

Customer-Centricity & Claims Expertise

12:40pm–12:55pm (CET)

Insurance Literacy: Do Consumers Know as Much About Insurance as They Think They Do?

  • A look at how knowledge of insurance differs across age, generation and country – and how it changes people’s purchasing behaviour, openness to engagement and more. Don’t miss this first-ever analysis on global insurance literacy with ReMark's 8th Global Consumer Study!

Na Jia CEO ReMark

12:55pm–1:25pm (CET)

Live Panel Discussion: Impress Customers with Relevant Products & Seamless Experiences

  • Claims holds the key to success: make your claims journey a true competitive advantage by ensuring a smooth experience when customers need it most
  • Listen and adapt to the voice of the customer, integrating multiple sources of data and insight to create relevant products that truly address their needs, wants and expectations
  • Ensure you’re reaching every customer with an optimal channel mix that balances the need for new, convenient digital innovation with the tried and tested methods that various customer demographics still prefer

Steven Zuanella Group Chief Digital Officer Generali

Giuseppe Di Riso Key Account Manager - Director, Globals Division Swiss Re

Rebekah Ratliff Mediator/Arbitrator JAMS

Philipp Gmür CEO Helvetia Group

Olly Venables Strategic Client Solutions Director Charles Taylor InsureTech

1:25pm–1:40pm (CET)

The Claims Workforce of the Future

  • Automation, data and digital advances are driving our modern workforce, with new job roles and profiles emerging within claims
  • Harness opportunities to transform people to fit in with this new work environment, utilising upskilling and reskilling, as well as winning the talent war

Cyril Steffen Chief Claims Officer for European Markets AXA

1:40pm–2:00pm (CET)

Live Reuters Editorial Fireside Chat with Thomas Lillelund, CEO EMEA, AIG

Thomas Lillelund CEO EMEA AIG

Noor Zainab Hussain Sector Specialist, U.S. Finance Reuters


Presentation: A Win-Win Journey to Customer Centricity: Break Up the Silos of Insurance Business

The important point shared by most insurers today is that digitalisation is not just about building new digital products or new channels. There’s a cultural mindset change: Insurers move away from being a product-centric risk-taker and want to become a proactive coach and partner. To achieve this goal, insurers need to focus on the overall customer journey. Customer communication and company processes aiming for more efficiency are in the center of the transformation. This covers different areas of innovation across the insurance value chain – from actuarial and underwriting transformation, marketing and sales, claims handling and customer loyalty.

Each touchpoint and the overall orchestration of communication between them is an opportunity for the insurer to get more relevant for the customers. Better customer experience, targeted offers and less complexity creates value for the customers and the insurance companies.

Alena Tsishchanka Insurance Lead EMEA SAS

Felix Kugelmann Principal Advisor Insurance Innovation SAS

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