Unbiased, industry leading insights to fuel
the decisions of today

Setting a new standard for Customer Service & Experience.

2020 saw a seismic shift, forever redefining expectations for a more connected age.

With customers demanding effortless & frictionless experiences on more channels than ever before, once lofty aspirations on roadmaps like intelligent self-service, transactional automation, and seamless transition between channels, are now crucial pieces of the efficiency and satisfaction puzzle.

Whether at home or in the contact centre, you are asking more of your agents than ever before. It’s vital you empower your teams to reach these new hights with contextual knowledge bases, on-demand training and a customer centric culture.

It's why we're excited in 2021 to launch a new offering, built for the virtual age, featuring insights from the world’s most influential brands. Reuters Professional Access delivers the tools, real world benchmarks and organizational strategies to adapt your customer care strategy for an everchanging world.

Confidence in decision making – hear from industry leaders and disruptive innovators from Mastercard, Verizon, Facebook and many more on the decisions they are making about navigating their businesses through unprecedented change
Unique insights and case studies from leading companies in your industry T-Mobile, Kellogg’s, Frito-Lay and more - understand steps they have taken, results they have seen, and where they will position themselves in the long-term
Accelerate change – immediate access to game changing information with tactical and practical takeaways that can be immediately implemented
Access to an expansive network of industry peers – at a time when we can’t meet in person, build relationships with individuals facing the same issues as you or solving your challenges

Find out more - Download the info pack here

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Reuters Professional Access delivers:

Over 200 hours of content, delivered year-round, from professionals, for professionals

Virtual Event attendance worth over $2,997

Insights from over 300 speakers

With an average NPS score of 72 in 2020, you can be sure of a valuable experience with Reuters Professional Access

Industry focused independent insights, researched in depth and backed by the Reuters brand

Find out more - Download the info pack here

Secure business critical insights to fuel your decision making

Gain Access Now!

Reuters Professional Access provides you with:

VIP access to 3 Virtual Events in 2021
Access to the On-Demand hub with 4 full 2020 event presentation and panels
Exclusive access to speaker green rooms to ask questions and network
Access to virtual exhibition for all the latest solutions

Exclusive access to interactive workshops, roundtables, and fireside chats
The best way to get actionable insights to implement straight away
Smaller, more in-depth intimate gatherings of like minded end users and solution providers
For end users – there will be end user only roundtables too – a unique opportunity to meet others and tackle issues
Plus speaker Q&As – small groups, exclusivity

1:1 networking services
At a time when we can’t meet in person, build relationships with individuals facing the same issues as you or solving your challenges
Live Q&A and Polling: Ask our expert speakers your biggest questions

Strategic post event reports, packed full of strategic insights and practical takeaways to implement straight away
Large industry reports and surveys, helping you to get your finger on the pulse on what is happening within your industry

On-Demand access to all event presentations and panels, webinars and whitepapers, delivering the insights you need to make the right decisions now
Hundreds of hours of virtual content
In-depth reports, surveys, analysis and insights from events providing year-round analysis

Unique insights and case studies from the companies leading the charge in your industry, hear directly from those answering the difficult questions
Understand the steps leaders have taken, results seen, and where they are positioning themselves in the long-term

View the full inclusions here

Secure business critical insights to fuel your decision making

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Industry 2021: Key Themes

Find out more - Download the info pack here

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With insights from over 300 speakers and 200 companies:

Michael Del Pozzo Chief Customer Officer Frito-Lay NA

Aparna Khurjekar Chief Customer Officer Verizon Consumer Group

Lance Gruner EVP Global Customer Care Mastercard

Juliann Bowerman Chief Global Digital Consumer & Customer Experience Officer Kellogg Company

Miguel Quiroga CEO Visible (Verizon)

Mike Kuenne Chief Customer Experience Officer Extended Stay America

Dan Christian Chief Digital Officer The Travel Corporation

Himanshu Niranjani Chief Technology Officer Visible

Lea Harpster VP of Customer Service (Legal) Thomson Reuters

Tamar Cohen VP Global Head of Customer Experience Zoetis

Marlene Kolodziej VP, Centralized Services Ricoh USA

Dan DiGiralomo VP Customer Service T-Mobile

Efrem Berman VP, Global Loyalty & CRM Radisson Hotel Group

Amar Babu VP of Services Operations Lenovo

Jim Reynolds VP, Customer Experience US Bank

Colin Crowley Vice President Customer Experience Freshly

Its where the leading companies in your industry come to get their insights:

Find out more - Download the info pack here

Secure business critical insights to fuel your decision making

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Bursting full of business critical content:

Surveys

Whitepapers

Webinars

Infographics

Roundtables

Workshops

Video Interviews

Articles

Strategic Reports

Executive Briefings

Speaker Q/As

Podcasts

View the full inclusions here

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Get the full experience with our best in class virtual event platform:

Watch Live Watch presentations, fireside chats and panel discussions from top industry thought leaders all day, every day!	Discuss Comment and question in real time. Spark conversations with your 1,000+ fellow attendees. Follow up with interesting ideas in the digital networking suite!
Question Get in-depth answers in real-time in our live Q&A sessions in each presentation and panel!	On-Demand Missed a session? Catch-up in your own time through our on-demand service. Imagine Netflix but the best of immersive enterprise thought leadership.
A Brand New Virtual Exhibition If you want to find the solution providers that can make a real difference to your business, this is the place. Don’t forget to leave a digital business card!	Audience Interactivity We know that opportunities to interact with your peers are what make events special. That’s why wherever possible and using the latest technology we will continue to deliver live Q&As, breakout sessions & workshops and audience polls.

Secure business critical insights to fuel your decision making

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Best-in-class virtual conference experience

2020 has been a challenging year for the events business, but the appetite and desire to come together, share ideas and collaborate has only got stronger. Since March, we have welcomed over 85,000 attendees through our virtual doors, helping to foster those vital connections in an increasingly virtual world. The feedback has been outstanding, our customers love us:

^* Company NPS scores acquired from https://customer.guru/net-promoter-score/top-brands

World class!

A special experience by any measure!

Outstanding!

Secure business critical insights to fuel your decision making

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Here to help

Get in touch with the Reuters Events team

Aaron Jackson Sector Head
Marketing, CX & Travel +44 (0) 207 513 8981 Click to email

Unbiased, industry leading insights to fuel the decisions of today

Setting a new standard for Customer Service & Experience.

Secure business critical insights to fuel your decision making

Reuters Professional Access delivers:

Over 200 hours of content, delivered year-round, from professionals, for professionals

Virtual Event attendance worth over $2,997

Insights from over 300 speakers

With an average NPS score of 72 in 2020, you can be sure of a valuable experience with Reuters Professional Access

Industry focused independent insights, researched in depth and backed by the Reuters brand

Secure business critical insights to fuel your decision making

Reuters Professional Access provides you with:

Secure business critical insights to fuel your decision making

Industry 2021: Key Themes

Agent Empowerment

Self Service

Seamless Omnichannel

Voice of the Customer

Advanced Automation

Customer centric Culture

Asynchronous Messaging

Chatbots

Secure business critical insights to fuel your decision making

With insights from over 300 speakers and 200 companies:

Its where the leading companies in your industry come to get their insights:

Secure business critical insights to fuel your decision making

Bursting full of business critical content:

Secure business critical insights to fuel your decision making

Get the full experience with our best in class virtual event platform:

Secure business critical insights to fuel your decision making

Best-in-class virtual conference experience

Secure business critical insights to fuel your decision making

Here to help

Unbiased, industry leading insights to fuel
the decisions of today