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Coming soon…Interact with a targeted group of senior prospects in an intimate environment. Participants self-qualify themselves by registering, guaranteeing an engaged audience.
Sponsorship OpportunitiesWork with our team of talented Reuters Events writers to create a powerful new piece of promotional content for your business. Furthermore, you’ll receive valuable new business leads to add to your sales pipeline when the whitepaper is marketed to our world-class database of leading decision makers.
Sponsorship OpportunitiesInteract with a targeted group of senior prospects in an intimate environment. Participants self-qualify themselves by registering, guaranteeing an engaged audience.
Sponsorship OpportunitiesWork with our team of talented Reuters Events writers to create a powerful new piece of promotional content for your business. Furthermore, you’ll receive valuable new business leads to add to your sales pipeline when the whitepaper is marketed to our world-class database of leading decision makers.
Sponsorship OpportunitiesInteract with a targeted group of senior prospects in an intimate environment. Participants self-qualify themselves by registering, guaranteeing an engaged audience.
Sponsorship OpportunitiesWork with our team of talented Reuters Events writers to create a powerful new piece of promotional content for your business. Furthermore, you’ll receive valuable new business leads to add to your sales pipeline when the whitepaper is marketed to our world-class database of leading decision makers.
Sponsorship OpportunitiesJoin three of the world's most influential CMOs as we delve into the impact of COVID-19 on consumer-brand relationships and what they are planning for H2, 2021 and beyond.
Speakers:
We live in the passion-economy and trust is the new currency of successful marketers. If consumers trust your brand, they will be more willing to engage and share personal information, allowing you to curate a hyper-optimized experience for your customers. As social media becomes toxic and consumers become blind to fast-paced, meaningless content, marketers are looking for new ways to connect with their customers and rebuild trusted channels. So, what does that mean for marketers? If social is no longer engaging, where are we connecting with our customers now? And how can marketing teams prepare for this change?
Speakers:
With over-saturated digital channels, volatile purchasing behavior, and ever-changing expectations, it has never been more important to have a personal understanding of your customer and how your marketing relates to them. Yet customers have a growing expectation of privacy—both online and offline—alongside of a demand for relevant messages and experiences. In this session, we will discuss how to apply data and insights for optimized marketing that resonates with your ideal audience. To be explored:
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The world was turned on its head in 2020, but with crisis comes innovation. Marketers entirely shifted their strategies to align with new customer needs, digital transformation teams came into their own as an essential component of every business, and a new blueprint for consumer-brand relationships was set in motion. Simply put, the world has been through a fast-tracked innovation boot-camp and we have come up with some stellar ideas. In this session, we will present them, poke holes in them, and decide which will stand the test of time.
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Welcome to this exclusive Women in Marketing open panel discussion. In this session, Reuters Events' Strategic Director, Jasmine Kees, will sit down with a few of the most inspirational and driven marketing leaders in the business. This session will bring light to the importance of diversity of thought and how we can enact change today.
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Moderator:
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It is becoming clearer that top-class customer experience cannot be achieved without nurturing great employee experience. An organization’s CX goals can become a reality when everyone across the enterprise has adopted a unified, customer-centric mindset. But how do you kickstart a culture of customer-centricity? This webinar will explore the technologies, processes, tools & cultural shifts needed to install customer centricity into the heart of your organizational goals for 2021. Transformed consumer demands, coupled with the on-going digital age, mean that you now simply cannot afford to neglect a culture of customer-centricity.
Speakers:
Moderator:
In the age of digitalization, loyalty is fleeting - Consumer demands are constantly evolving, and 2020 has seen a reinvigorated demand for digital and mobile experiences. As consumers spend more time and money via digital channels, it is imperative that your business does not neglect these channels and ensures top-class mobile & in-app support.
Synchronize Channels for a Seamless Mobile Experience - Leverage real-time data for a personalized experience, and fully embed self-serve, social, and chat into your mobile customer service offerings.
Remove friction, bolster retention & revenue, and eliminate bad user experience by providing dedicated, mobile-optimized support services.
Discover how to deliver a better mobile experience which will delight your users – Explore the opportunities for automation, asynchronous messaging & AI
Panelists include:
Moderator:
Brands and consumers understand that today’s landscape is noisier than ever with a never-ending stream of content available. In this space it’s easy to get fatigued and easier to ignore it. Creativity and gamification go beyond just entertainment. It’s the mechanics that compel us to play and engage. With such a vast application, the opportunity to create something truly outstanding and creative is in the hands of those who are ready to elevate.
Speakers include:
Speakers include:
Providing world class service is worthless if you cannot reach your customer in their time of need. In this webinar we will discuss how new approaches to engaging your customers can improve response rates, reduce costs and increase trust and satisfaction scores.
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Reuters Events are excited to announce our next free webinar: Building the Ultimate Customer Service Workforce – Train, Motivate & Empower Agents. Join over 1000 customer care professionals and tune into this hour-long webinar which will provide you with crucial insights into the future of customer service from senior leaders at some of America’s biggest brands.
In an era where the customer is king, support agents are your most important resource - It is more important than ever to evaluate, improve and inspire agent performance. To ensure you are providing the ultimate customer experience, it is vital to have the strategies and processes in place which will allow your agents to thrive across all channels.
In this webinar we will discuss:
Speakers Include:
Main topics of conversation include:
Speakers included:
Accenture reported that 63% of global consumers prefer to purchase products and services from companies that stand for a purpose that reflects their own values and beliefs, and will avoid companies that don't. Fast forward two years... Life is uncertain and unpredictable across the globe and consumers are looking for something to believe in.
Join 1000+ CMOs and marketing leaders for a look into the power of brand purpose. What does your brand stand for? How does it live it's mission and values? How does your brand purpose provide the differentiation your consumers will not only purchase but also champion?
To answer these questions and more, we are bringing together some of the most passionate brand marketers, including:
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In 2018, Accenture reported that 63% of global consumers prefer to purchase products and services from companies that stand for a purpose that reflects their own values and beliefs and will avoid companies that don't. Fast forward two years... Life is uncertain and unpredictable across the globe and consumers are looking for something to believe in. What does your brand stand for? How does it live it's mission and values? How does your brand purpose provide the differentiation your consumers will not only purchase but also champion?
Speakers included:
It has never been more important to understand that customer expectations are rising and must be met head on by providing truly exceptional customer experience. A leader of the future that can identify the strategies that will lead your business towards a best-in-class customer service is a crucial piece of the puzzle. Empower your agents with the tools they need to deliver a radically personal experience on any channel, reduce resolution times and build lifelong conversations.
In this webinar we discuss:
Featuring:
AI-driven technology is changing the way brands interact with their customers and allowing for more accurate, well-informed responses. With the importance of customer service and experience departments highlighted in the past few months, it is expected there will be a sharpened focus on ways to maximise efficiency.
What innovations will make the difference? Is greater emphasis on automation the key to meeting customers’ expectations?
We at Reuters Events have brought together CX leaders from Starzplay, LoveHoney, Kiwi.com and Sodexo for an exclusive free webinar
Speakers include:
The economic impact of the global health crisis may vary depending on your industry, product, and geography, but the way customers choose to interact with brands will change irrespective of those factors.
As we pool resources to stay afloat during this challenging time, CMOs and marketing leaders are pivoting left and right, staying agile, and trying to understand this new consumer. No one knows for sure what the new norm is, but intuition isn't enough.
Speakers included:
This is a pivotal moment for digital marketers and a pivotal time for you.
That's why Reuters Events brought together marketing execs from some of the world’s most influential brands to share the tools and strategies to cut through the digital noise in an over-saturated market.
We'll explore these crucial topics:
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In times of disruptive change, content and creative directors are under a lot of pressure to share a consistent, clear and reliable message with their customers. So, how are the world’s most recognizable brands connecting with their customers?
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Set Benchmarks, Showcase Innovation, Map the Future of Marketing
Get in touch with the Reuters Events team