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Harness Transformative Tech to Revolutionize Your Customer Journey
It is a particularly turbulent period for the travel industry.
Brand trust is at an all-time low, competition across the ecosystem is high, and the industry’s notoriously slow uptake of technology is hindering its capability to provide the painless shopping experience today’s customer expects. Add to this sustainability concerns and unexpected crises and the picture is clear - This is a pivotal period for travel industry.
If you are looking for the tools and solutions to thrive in this new era The Travel Summit Europe 2020 is a no brainer. The event is built by travel industry professionals for travel industry professionals. With one track focused on the latest marketing innovations you need to engage, retain and convert your customer, and another showcasing how digital innovation & technology can reinvigorate your company strategy.
Each year, this flagship conference brings together the most senior leaders from across the travel industry's most influential brands - Hotels, airlines, OTAs, tour operators and more. Will you join them? Attend in 2020 to hear C-Suite keynotes, lively panel debates on the hottest travel topics, and in-depth case studies curated to ensure that you leave with best practice, real world strategies and inspiration necessary to make your company drive profit at every stage of the customer journey.
Get the full recordings, all slides and the post event report here!
At the Travel Summit Europe 2020, it is our mission to provide you with innovative tools and strategies to achieve unparalleled levels of customer engagement, conversion and retention, drive new extremes of efficiency and deliver the ultimate customer experience. That’s why we have assembled the industry leaders in marketing, customer experience, and technology from the most influential trailblazers. Join a community of innovators that are setting the pace in the new decade.
SVP Global Marketing Economy and Midscale Brands
Chief Executive Officer
Chief Marketing Officer
Senior VP - Sales & eCommerce
VP – Customer Experience
Managing Director UK & Ireland
Chief Product and Technology Officer
Head of Travel Marketing EMEA
We're busy working hard to create the 2020 brochure. Click below to reserve your brochure now and be the first to receive updates about the 2020 European Travel Summit in London.
Deliver profit from data: Learn how to effectively utilise customer insight and turn personalisation into profit
Conquer the post-booking window: Keep your customer close after conversion by leveraging innovative marketing and partnerships to propel ancillary revenue
Sew-up a seamless omnichannel strategy: Leverage AI & machine learning to transform your channels and deliver dramatic results
Stay ahead of the curve: Meet evolving Gen-Z customer technology & sustainability demands head on to provide a frictionless CX and guarantee loyalty
Set the precedent in the new decade: Discover the most actionable tech to catalyse innovation across your company to boost efficiency and optimise revenue
When it comes to travel conferences, none come close to the 2020 European Travel Summit in terms of the quality of our agenda, the seniority of our speakers and the abundance of networking opportunities available to our delegates.
Expand Your Network With the most senior leaders from across the travel ecosystem: Debate, learn and strategize with senior leadership teams that are trailblazing the trajectory of the travel industry
Personalise Your Participation: With 2 full tracks, you won’t get stuck in a session that isn’t relevant for you meaning you’ll walk away with actionable ideas to implement
Secure Your Strategy: Seize the opportunity to collaborate with 40+ brand speakers and ensure you leave with the tools to enact impact-driven change
Save Weeks of Work: After two days, take away an informed understanding of the current trends and challenges that would’ve otherwise taken weeks of market research
Find the Solution: Whilst our event is tailored for and focused on inhouse executives, we will ensure you have the opportunity to meet with 20 handpicked solutions providers that you need to move your company forward
Click below to reserve your copy of the 2020 brochure and be the first to be informed about announcements and updates regarding the event.
With 61% of the 2019 attendee list being director-level and above, The Digital Strategy Summit was the event of the year for anyone looking to hear from the minds behind the travel trailblazers. Our 2019 event paved the way for attendees to implement a more efficient business plan that drove profits and secured golden CX.
Event Director (Europe)
Phone: +44 (0) 207 375 7150 (Global)
Phone: +1 855 3727 500 7150 (US)
Sales and Partnerships Manager
Phone: +44 (0) 207 375 7224 (Global)
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