Don't Become a Relic. Take the Measures Necessary to Evolve and Excel in the New Decade of Digital Travel

It is a particularly turbulent period for the travel industry.

Brand trust is at an all-time low, competition across the ecosystem is high, and the industry’s notoriously slow uptake of technology is hindering its capability to provide the painless shopping experience today’s customer expects. Add to this sustainability concerns and unexpected crises and the picture is clear - This is a pivotal period for travel industry.

If you are looking for the tools and solutions to thrive in this new era The Travel Summit Europe 2020 is a no brainer. The event is built by travel industry professionals for travel industry professionals. With one track focused on the latest marketing innovations you need to engage, retain and convert your customer, and another showcasing how digital innovation & technology can reinvigorate your company strategy.

Each year, this flagship conference brings together the most senior leaders from across the travel industry's most influential brands - Hotels, airlines, OTAs, tour operators and more. Will you join them? Attend in 2020 to hear C-Suite keynotes, lively panel debates on the hottest travel topics, and in-depth case studies curated to ensure that you leave with best practice, real world strategies and inspiration necessary to make your company drive profit at every stage of the customer journey.

Mission Statement

At the Travel Summit Europe 2020, it is our mission to provide you with innovative tools and strategies to achieve unparalleled levels of customer engagement, conversion and retention, drive new extremes of efficiency and deliver the ultimate customer experience. That’s why we have assembled the industry leaders in marketing, customer experience, and technology from the most influential trailblazers. Join a community of innovators that are setting the pace in the new decade.

50+ C-level Speakers, Travel Leaders and Innovators Take to the Stage Every Year. While We Finalise the 2020 Line-Up, Take a Look at the Highlights of Last Year's Line-up:

Martine Gorce-Momboisse

Accor

SVP Global Marketing Economy and Midscale Brands

Robert Paterson

Best Western Hotels

Chief Executive Officer

Franck Kermarrec

Millennium Hotels and Resorts

Chief Marketing Officer

Gregory Sion

Pierre & Vacances Centre Parcs

Senior VP - Sales & eCommerce

Bas Lemmens

Meetings.com

Chief Executive Officer

Rene Frey

Rough Guides

Chief Executive Officer

Dara Brady

Ryanair

Digital Director

Esamatti Vuolle

Finnair

Product Owner

Daniel Kerzner

Virgin Atlantic

VP – Customer Experience

Karen Mullins

HomeAway

Managing Director UK & Ireland

Andrew Jordan

CWT

Chief Product and Technology Officer

Neasa Bannon

Facebook & Instagram

Head of Travel Marketing EMEA

See the full 2019 speaker line-up

We're busy working hard to create the 2020 brochure. Click below to reserve your brochure now and be the first to receive updates about the 2020 European Travel Summit in London.

The event will involve 2 tracks that will have sessions that cover the following key areas of focus:

	Deliver profit from data: Learn how to effectively utilise customer insight and turn personalisation into profit
	Conquer the post-booking window: Keep your customer close after conversion by leveraging innovative marketing and partnerships to propel ancillary revenue
	Sew-up a seamless omnichannel strategy: Leverage AI & machine learning to transform your channels and deliver dramatic results
	Stay ahead of the curve: Meet evolving Gen-Z customer technology & sustainability demands head on to provide a frictionless CX and guarantee loyalty
	Set the precedent in the new decade: Discover the most actionable tech to catalyse innovation across your company to boost efficiency and optimise revenue

Five reasons our 2020 event is the travel event of the year

When it comes to travel conferences, none come close to the 2020 European Travel Summit in terms of the quality of our agenda, the seniority of our speakers and the abundance of networking opportunities available to our delegates.

1	Expand Your Network With the most senior leaders from across the travel ecosystem: Debate, learn and strategize with senior leadership teams that are trailblazing the trajectory of the travel industry
2	Personalise Your Participation: With 2 full tracks, you won’t get stuck in a session that isn’t relevant for you meaning you’ll walk away with actionable ideas to implement
3	Secure Your Strategy: Seize the opportunity to collaborate with 40+ brand speakers and ensure you leave with the tools to enact impact-driven change
4	Save Weeks of Work: After two days, take away an informed understanding of the current trends and challenges that would’ve otherwise taken weeks of market research
5	Find the Solution: Whilst our event is tailored for and focused on inhouse executives, we will ensure you have the opportunity to meet with 20 handpicked solutions providers that you need to move your company forward

Click below to reserve your copy of the 2020 brochure and be the first to be informed about announcements and updates regarding the event.

Last year, the industry’s most senior leaders were under one roof, discussing the things that mattered most to your company.

With 61% of the 2019 attendee list being director-level and above, The Digital Strategy Summit was the event of the year for anyone looking to hear from the minds behind the travel trailblazers. Our 2019 event paved the way for attendees to implement a more efficient business plan that drove profits and secured golden CX.