As Keynote Systems came out with findings of its annual examination of the online travel and lodging industry, it shared that consumers appear to be a bit grumpy with the online travel agencies and hotel sites.

Published: 23 Mar 2006

As Keynote Systems came out with findings of its annual examination of the online travel and lodging industry, it shared that consumers appear to be a bit grumpy with the online travel agencies and hotel sites.

New competitive intelligence from Keynote Systems signals Expedia leading and Travelocity gaining ground in the competition for online bookings, while at the same time consumers are less satisfied generally with the experience provided by hotel and lodging sites.

The Expedia, Hilton, Hotels.com, Hyatt, Lodging.com, Marriott, Orbitz, Priceline, Sheraton, Travelocity, and Wyndham web sites were evaluated for the studies.

In an official release, Keynote reports that customer satisfaction rates are down sharply -- and frustration levels are climbing -- across the online travel and hotel industry.