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There is no avoiding the impact of Covid-19 and the unprecedented disruption it has caused; the way we live our lives and how we conduct our business. But it will take more than a pandemic for the insurance industry to falter. We know just how tenacious, innovative, and committed the auto insurance community is.

This being said, we must act now to serve modern customer requirements as part of an increasingly complex socio-economic landscape. Long-term development strategies will be fast-tracked into today’s action plans, not as a matter of choice, but as a matter of urgency. Auto carriers must step up and bring solutions forward to their customers who themselves are finding a ‘new normal.’

Which is why we are launching Auto Insurance USA: Virtual Summit (July 28-29, 2020).

The industry’s most senior executives are coming together to share their latest strategies on how to serve personal and commercial auto lines in a post-Covid world, ensuring carriers not only survive but prosper in this new era of insurance.

Logo - USAA The optimal place to cut through the noise

Logo - USAA Great discussions from thought-leaders.

Sharing ideas has never been more important

The Covid-19 coronavirus has created one of the most challenging environments the modern world has ever experienced. Now, more than ever, carriers must step up and bring solutions forward.

With every challenge, there is opportunity. Get this right, and we can begin to reset and thrive in the ‘new normal.’ It has therefore never been more important for us to collaborate, share ideas and gain the necessary capability to tackle insurance issues in a super-connected world.

We have therefore decided not to cancel, but to reinvent Auto Insurance USA as a virtual event. We are emboldened by our speakers who have agreed to stay by our side, guaranteeing shared value and ideas at such a critical time. Let our reimagined virtual event continue to inspire you from your home offices around the world.

Signed: Graham Proud

— Graham Proud
-Global Project Director, Insurance Nexus, Reuters Events

What to expect from the Auto Insurance USA Virtual Summit


Virtual attendees


Industry thought-leaders


Case studies


Interactive workshops over two bonus days


Days of networking

Over 40 Confirmed Speakers We’re bringing you the strategic agenda to your fingertips. We’re working with all presenters and panellists to ensure that the digital experience will be as close to the real agenda as possible. With 30+ confirmed sessions already the online experience will be unparalleled in scope and expertise.

Full Audience Interactivity It’s the interactions that make events special. That’s why we’re ensuring that presentations, fireside chats, panels and everything else you can think of will have full interactivity capability, including live Q&A and audience polls and get your questions answered.

One-to-one Meeting and Networking Service Business does not stop, and neither should you. Connect with your fellow attendees and cement future working relationships in an easy to use virtual meetings service.

The Digital Exhibition Search through over 20+ exhibitors from your own desk. Whether you are an insurance carrier, insuretech or a broker, you’ll be able to find the latest services and technology solutions so you can make well-informed, business critical decisions

30+ CEOs, Personal & Fleet Leaders & OEM senior executives to take the stage

Anurag Bairathi
Anurag Bairathi

Liberty Mutual Insurance

Senior Vice President, Auto Field Operations, GRM U.S Claims

Pete Frey
Pete Frey


Commercial Telematics & Connected Business Director

Alex Tsetsenekos
Alex Tsetsenekos


Former Head of Insurance

Clint Marlow
Clint Marlow


Director of Claims

Andy Shockey
Andy Shockey

Philadelphia Insurance Companies

Assistant Vice President

Learn from 20+ online sessions and interact with 40+ speakers

Watch Live Watch presentations, fireside chats and panel discussions from top industry thought-leaders as they happen!

Discuss Comment and question in real time. Spark conversations with your 1000+ fellow attendees. Follow up with interesting ideas in the digital networking suite!

Question Get in-depth answers in real-time in our live Q&A sessions in each presentation and panel!

On-Demand Missed a session? Catch-up in your own time through our on-demand service. Imagine Netflix but the best of insurance thought leadership.

Every Auto Carrier Department Represented: Each Department’s Strategic Leaders

There has never been a greater call for collaboration in our industry. Internally, heads of personal and commercial lines are co-ordinating innovation across technology, product and claims so that Auto customers have ultimate choice in how they engage with their insurer, and how their data can impact on policy, experience and value-add services.

Engage with your equivalent job roles online and map out your next steps. Aside from the biggest carriers, meet the leading OEMs making impact right now and North America’s leading technology experts. Come together to address core challenges and transform the industry.


  • Personal Lines Leaders
  • Commercial Lines Leaders
  • C-Suite
  • Directors of Innovation


  • Auto Product Development
  • Underwriting
  • Pricing
  • Product Governance


  • Auto Claims CX
  • Claims Efficiency/ Operations
  • Chief Claims/ Auto Directors
  • Claims Tech


  • Digital
  • Auto Operations
  • Telematics
  • Connected Car
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An Agenda Packed with Personal & Fleet Insurance Strategy, Innovation & Thought-Leadership

The New Rules for The Decade: Customer Insight and Ecosystem-Wide Collaboration
The Future of Personal Auto Insurance
The Future of Fleet Insurance

Personal and Commercial Auto’s latest response to the ‘new normal.’


OEMs and auto carriers share a common customer. Through data exchanges and a shared vision, the ultimate customer experience is just around the corner. Time to change gear?


It’s 2020: Where are claims and the collision repair market heading?


Discover the latest customer behaviors, demands and expectations in a post-Covid world so that you may provide truly relevant and profitable products and excellent customer services at point of claim


Better vehicle insight and an increased focus on driver behaviour and driver support provide the key to carrier success in fleet insurance. This session will examine how to achieve a comprehensive understanding of both ‘voices’


Declining car ownership. Car sharing schemes. The road to autonomous vehicles. The rise in electric power. Discover how auto insurance must evolve to match looming projections of future mobility models.


Let’s unlock the future of fleet Insurance and identify the key innovation principles required to ensure relevance and profitability in a post-Covid world

Deep-Dive Workshops to Focus Operational Execution

CONNECTED CUSTOMER WORKSHOP: Critical Elements of Profitable, Sustainable, Connected Auto Insurance
  • See quantified evidence of the effectiveness of using rewards to drive better engagement, more profitable underwriting, and superior end-user outcomes
  • Discover the impact of increased customer interaction based on proven experience and experimentation 
  • Observe best practice around the digital transformation journey, and learn how to embrace disruption in critical operational areas such as claims
FNOL WORKSHOP: How AI Triage and Appraisal at FNOL Will Lead to Efficiency and Accuracy Gains Across the Claims and Repair Ecosystem
  • Understand how visual AI triage and appraisal technology works and see it in action
  • Learn the value this technology can deliver today to carriers and the broader claims ecosystem
  • Discover how carriers are using this technology and where it can be applied in your own organization
DATA WORKSHOP: Transform Underwriting Insight Through New Product Data Capture
  • Capture more customer data than ever before utilizing mobile app, telematics and connected car technologies
  • Deliver clear, insightful data that is accessible and user-friendly for underwriters to apply advanced analytics and adjust policies accordingly
  • Welcome AI as part of the underwriting team to enhance product, pricing and customer view
#CLAIMSTECH WORKSHOP: Here’s How Crash & Incident Insight Will Change Your Claims Process Forever
  • Discover how technology for detecting collisions (monitoring both acceleration and vibration signatures), can identify incidents accurately and prompt next steps- raising efficiencies
  • Enhance customer experience and provide support to your driver quickly, improving your duty of care responsibilities
  • Step up to the plate and learn how to practically integrate claimstech into your existing processes so that you remain in tune with your competitors and are able to offer customers speedy, accurate claims
MOBILE WORKSHOP: Driver Behavior App ‘101’

Developing an app right now? Need to overhaul your existing offering? Join this workshop and make sure your product is on point, and customer uptake is maximized

  • Overcome capability concerns with iPhones/ Android and other providers- avoid any pitfalls
  • Track driving habits such as hard braking, mileage, hard turns and more to calculate precise insurance rates to gain insight on your customers and adjust policies accordingly
  • No agents, everything is done through the app- uncover the cost savings of getting an efficient app up and running
  • Learn what other customers have said about using an app for the first time- positive and negative feedback to factor into your product development
CLAIMS EXPERIENCE WORKSHOP: Create Fast, Accurate Claims with Nothing More Than Your Customer and Their Smartphone

Latest AI tech instructing drivers to carry out investigations and collect data in forms of images and videos for claim analysis. How is this achieved without disrupting the customer experience?

  • Speed up the claim processes through mobile apps into a matter of hours and completely change your consumers’ perspective on insurance
  • Utilize real-time video appraisals through your customers’ phone camera to show the damage to their car reducing claims turnaround drastically
  • Realize reduced costs from not sending out adjusters to handle what turns out to be cosmetic damage and understand the exceptions – complex claims and inadequate customer technology

5 reasons why the Auto Insurance USA Virtual Summit is THE strategic opportunity for 2020

  1. Refine your 2020 strategy and nail down your 2021 with expert speaker keynotes sharing insights on the insurance market, the impact of Covid-19 and the future of auto
  2. Take away valuable lessons from the live panel and Q&A sessions on the hottest insurance topics affecting fleet and personal
  3. Learn from examples with confirmed case studies from leading insurance carriers and OEMs such as Nationwide, Allstate, Liberty Mutual, GM, Ford and more
  4. Don’t miss a thing – your registration gives you access to all the sessions on-demand and makes sure to connect you with leading insurance solution providers in the digital exhibition
  5. Stay safe at home with all business insights free of charge and available to view at your leisure so that you can plan your months ahead with confidence LogoNetworking at Auto Insurance Virtual Summit

  • Make networking relevant and useful: Forge new connections and learn from your peers with the Brella app
  • Schedule 1-2-1 meetings: Meet your peers, exchange insights and build partnerships
  • Select your interests: Select the topics that are relevant for you and meet the carriers and solution providers that matches your priority

Insurance Nexus Auto Advisory Board

This inaugural board was developed back in 2019 as a way to ensure Insurance Nexus continue to bring you the most valuable, relevant insight through our events and content. Since going ‘virtual’ this hasn’t changed and we continue to lean on industry experts to help us steer our content and product. This is how we are certain we will not let you down when you engage with us. We are excited to have the backing and involvement from the Auto industry’s most experienced and influential experts. These leaders are passionate about our mission for the virtual offering and are helping us to drive the vision ever forward.

  • Stephen Applebaum, Managing PartnerInsurance Solutions Group(Chairman)
  • Graham Proud, Head of Connected Auto ResearchInsurance Nexus
  • Pete Frey, Commercial Telematics DirectorNationwide
  • Sanjeev Mirle, Managing Director, Automotive & Mobility Strategic PartnershipsLiberty Mutual Insurance
  • Terry Fortner, Vice President Insurance Sales and MarketingLKQ Corporation
  • Dave Smith, Senior Vice President, Supply Chain/Strategy/ProcurementCaliber Collision
  • James Spears, Head of InsuranceTractable
  • Mary Mahoney, Vice President of Global Insurance Replacement DivisionEnterprise Holdings Inc.
  • Scott Trost, Vice President, Account ManagementCCC Information Services

Auto insurance can and will continue to innovate- Join us for free online

What a time to work in Auto insurance! The stakes have never been higher, have they? Our industry was already going through great change, and now the pandemic is adding an extra layer of complexity on top of everything else- I hope you’re all well and safe.

Some things never change however. Before Covid-19 hit, we were all still intent to secure market reputation and deliver personalized product and seamless claims, and there was a huge amount of innovation out there for those of us on this journey.

Additionally, OEMs have changed the game haven’t they? By providing high volume, quality data, and therefore insight on customers and their driving behaviours, customers’ expectations on what ‘insurance’ should look like has now changed forever. Not to be outdone, carriers and the power of technologies like mobile, automation, AI, telematics are opening up even more opportunity to give the customers what they expect, and at an efficiency level that is seemingly unprecedented.

Ultimately, data mastery will determine market share and foster strong business models to boost operational efficiency and satisfy customer demand for service excellence. New opportunities are emerging to personalize customer choice, modify behavior and deliver a faster, more accurate claim service. But the journey through capturing and operationalizing data, integrating technologies, forging new partnerships and meeting escalating customer expectations will be challenging.

Auto Insurance USA is bringing together the industry’s most senior executives, business leaders from across four key functions- personal and commercial lines strategists, product, claims and innovation; to enable all participants to shift gears from insurance to protection and become digital, customer-centric businesses.

With focussed online workshops as well as a crackerjack 2 day live piece, we will see over 20 carrier case studies and online networking opportunities like never seen before. Auto executives can still explore how innovation and technology are converging so that more efficient and customer-centric processes are actually reached- even if we can’t meet face to face to indulge in old-fashioned handshakes!

The Auto Insurance Virtual Summit is North America’s most dedicated, senior event for the entire Auto line, and the breeding ground that will allow innovation plans to become reality. Get your teams signed up for free and make your 2020 and beyond extraordinary.

See you online-

Graham Proud

Graham Proud

Graham Proud

Head of Connected Auto Research
Insurance Nexus by Reuters Events

Phone: +44 (0) 207 375 7221


Trusted by North America’s Carriers