Reuters Events operates globally with a wide portfolio of events and recognises the evolving impact on our industry from COVID-19. To ensure we uphold the highest standards of health, safety and security, our first priority will be to ensure our events run in accordance with official government guidance and regulations. Additionally, Reuters Events will be following the four cornerstones of the All Secure Standards: Physical Distancing, Cleaning & Hygiene, Protect & Detect and Communication. These industry driven guidelines developed by leading industry associations including the AEO, UFI & SISO, offer best practices to support the safe delivery of all types of events across the world. They will underpin the health and safety plans for all events in our portfolio.

Reuters Events All Secure Pledges

The ‘new normal’ for event delivery is evolving to reflect government guidance and new societal expectations across the globe. What will never change is our commitment to upholding a safe environment for Reuters Events customers. Our four All Secure Pledges outline the enhanced measures we will use to give our attendees the confidence that their health and safety is our number one priority.

Physical Distancing

Whilst we are excited to be back to meeting in person, in the interest of keeping you all safe we do have some measures in place to limit close contact.

  • Registration:

    A contactless registration system will be in place to allow for easy access and to encourage a steady flow into the event space.
  • Crowd Density:

    Where local regulations require, we will work to adjusted venue capacities and ensuring that social distancing is in line with government regulations and health authority guidance throughout all conference, exhibition and catering spaces. Some of the measures we have taken to ensure this is upheld are one way systems, extended entry times, wider aisles and the use of clear onsite signage.
  • Physical Contact:

    To respect individuals personal space we advise you to consider avoiding conventional ways of greeting peers that encourage being in close proximity, such as handshakes and embraces. We are also limiting the need for printed materials such as show guides and business cards and are encouraging digital alternatives such as virtual exhibition booths on our event app, where such information can be accessed.

Protect & Detect

All events will follow relevant government regulations and health authority guidance, however some additional measures will be in place for enhanced protection.

  • Masks:

    Given the ongoing transmission of COVID-19, we strongly encourage all attendees to wear a face mask onsite, even if this is not a mandatory requirement by local authorities. This will not apply when seated in catering areas consuming food and beverage or on stage when speaking. Attendees are encouraged to bring along their own mask however a limited number of masks will be available onsite, upon request. If you require an exemption on medical or religious grounds, then please contact us directly at enquiries@reutersevents.com.
  • First Aid:

    Attendees are reminded not to attend if displaying any Covid 19 symptoms. Any potential onsite Covid 19 cases will be handled following health authority guidance and all events will have access to a qualified first aider.
  • Right of Entry Protocols:

    Please note that Reuters Events will be implementing Right of Entry Protocols for all our events, appropriate to the public health circumstances existing at the time of the event and always following local health authority guidelines and mandates. Those protocols may include, but are not limited to:

    • Proof of vaccination
    • Proof of negative COVID-19 status
    • Mask mandates
    • Other Health and Safety measures

    Additional information regarding the specific health and safety measures can be found on the Event specific website and will be communicated to attendees prior to the event.
  • Screening:

    Advanced screening of COVID-19 status will be used for all events to ensure the safety of all participants. Please refer to the specific Event website for more details. Requirements will also be communicated by email in advance of the event.
  • Contact Tracing:

    We encourage all attendees to use a local ‘Track and Trace’ app if available whilst onsite at the event. This will be displayed at the registration desk. Should it be necessary, Reuters Events will work with local authorities to trace and contact participants, subject to local privacy regulations.

Cleaning & Hygiene

We are committed to hosting our events at venues across the world that have a robust and up to date approach to venue cleaning and hygiene and uphold the highest standards of food safety.

  • Enhanced Venue Cleaning:

    Enhanced, deep cleaning will take place before and during our events. The focus will be on high-touch areas such as restrooms, catering areas, conference rooms and exhibition stands.
  • Food & Beverage:

    We will minimise self-service buffets in favour of served or individually packaged food options
  • Hand Hygiene:

    For you to feel personally protected, we will ensure that hand sanitiser is readily available throughout the event space and encourage consistent hand washing throughout the event.

Communication

We understand that as we transition back into holding events in person, there will be concerns and questions you would like addressed. Putting the minds of our customers at ease and showing our commitment to keeping you safe is high priority. We are committed to providing up to date communications pre, during and post event.

  • Pre and Post Event:

    Keep your eyes on the event website, app, sponsor/exhibitor portals and your inbox as we will be bringing you the latest updates via these channels.
  • At the event:

    Through public addresses and event signage we will be ensuring everyone onsite is fully aware of how things are working to keep everyone safe.

We hope these measures assure you that we are dedicated to providing safe, comfortable and socially responsible events that have the interests of all of our attendees front and centre. We ask that as a customer of Reuters Events you too are committed to ensure the same by embracing the practices in place, respecting one another and understanding that these measure may flex and change as the situation unfolds.

If you have any questions, please do not hesitate to contact us via enquiries@reutersevents.com.

Frequently Asked Questions

You can expect to see that health and safety is a priority, and that a range of measures are in place to ensure everyone involved is able to enjoy a safe, enjoyable, and well organised event experience.

Please note that Reuters Events will be implementing Right of Entry Protocols for all our events, appropriate to the public health circumstances existing at the time of the event and always following local health authority guidelines and mandates. Those protocols may include, but are not limited to:

  • Proof of vaccination
  • Proof of negative COVID-19 status
  • Mask mandates
  • Other Health and Safety measures

Additional information regarding the specific health and safety measures can be found on the Event specific website and will be communicated to attendees prior to the event.

The Reuters Events All Secure Pledges are based on a set of event industry best practice guidelines, called All Secure. Developed by leading industry associations including the AEO, UFI & SISO, these guidelines offer best practices to support the safe delivery of all types of events across the world. The Reuters Events All Secure Pledges are the way these industry-wide All Secure guidelines are being applied to our events. They will underpin the health and safety plans for all events in our portfolio.

Most common symptoms:

  • Fever
  • Cough
  • Tiredness
  • Loss of taste or smell.

Less common symptoms:

  • Sore throat
  • Headache
  • Aches and pains
  • Diarrhoea
  • A rash on skin, or discolouration of fingers or toes
  • Red or irritated eyes.

For more information on the symptoms of Covid 19, please visit the WHO website.

If you are feeling unwell (see Covid-19 symptoms above) prior to departing for the event, please notify the Reuters Events Team. You will be advised not to travel.

Please notify the Reuters Events Team onsite and quarantine in your room immediately.

If someone is unwilling to comply, or provide information on a medical or religious exemption, we reserve the right to refuse entry into the event.

Attendees are encouraged to bring along their own mask however a limited number of masks will be available onsite, upon request.

Reuters Events will work closely with venue partners to ensure the highest standard of food safety. We will be minimising self-service buffets in favour of served or pre-packaged food options. If any queuing is anticipated, physical distancing will be maintained using floor markings and signage.

Yes. Please ensure that all details of the replacement attendee are given to our Client Services Team ahead of the event. Failure to do so will mean that they will not be on our registration system and therefore will not gain access onsite.

Please visit the Reuters Events’ Terms and Conditions here.

If a government mask mandate is in place, we will be enforcing this. If there is no mandate in place, we will still be strongly encouraging all attendees to wear a mask onsite, given the ongoing transmission of COVID-19.

Reuters Events will let you know in plenty of time what the specific guidelines are for the event you are attending.

This will not apply when seated in catering areas consuming food and beverage or on stage when speaking. If you require an exemption on medical or religious grounds, then please contact us directly at enquiries@reutersevents.com.

Whilst social distancing is no longer mandatory in many of the cities we operate, we encourage attendees to be mindful of others and keep a respectful distance where possible.

Reuters Events will let you know in plenty of time what the specific guidelines are for the event you are attending. Several steps have been taken to facilitate social distancing during our events. Examples of measures used to ensure this are one way systems, extended entry times, onsite signage and floor markings.

Please note that Reuters Events will be implementing Right of Entry Protocols for all our events, appropriate to the public health circumstances existing at the time of the event and always following local health authority guidelines and mandates. Those protocols may include, but are not limited to:

  • Proof of vaccination
  • Proof of negative COVID-19 status
  • Mask mandates
  • Other Health and Safety measures

Additional information regarding the specific health and safety measures can be found on the Event specific website and will be communicated to attendees prior to the event.

We’re committed to doing everything we can to ensure a safe and successful event for all of our attendees, exhibitors and sponsors, staff, and vendors.

Event specific Right of Entry protocols will be communicated to attendees prior to the event.