Frequently Asked Questions

It can take up to 48 hours for your documents to be verified and to receive your Digital Health Pass. In the 24 hours prior to the event, documents will be reviewed and Health Passes issued within 30 minutes.

Please allow 48 hours after uploading your documents to receive your Digital Health Pass. If you still do not see your green check under “My Passport” when logged into the ShareMy.Health website, contact for support.

Reuters Events does not store any of the personal medical information you provide to We will only be checking that you are compliant with our Entry policy by asking to see your Digital Health Pass on arrival at the event. is a private HIPAA compliant cloud platform that allows attendees to upload their vaccine card or test result ahead of the event in a protected, secure and confidential environment is a private HIPAA compliant cloud platform that stores your data in a protected, secure and confidential environment and we recommend all attendees use this service to ensure a smooth entry experience to the event. We will however have a manual screening station at the event for those attendees who prefer not to be pre-verified. Please bring along a hard copy of your Proof of Vaccination or Proof of Negative test, along with photo ID, and allow extra time to go through the screening process.

Your proof of vaccination or Proof of negative test are visually reviewed and checked for accuracy and compliance by HIPAA compliant screening staff.

HIPAA stands for Health Insurance Portability and Accountability Act. HIPAA compliance is the process by which covered entities need to protect and secure a patient’s healthcare data or Protected Health Information.

The reason your document could not be verified will be in the email you received. Please solve the issue and re-upload your document.

If your document does not meet the criteria of verification you will need upload a different document or contact for support.

If you have uploaded your proof of vaccination or negative test and received your Digital Health Pass then you do not need to bring hard copies with you. If you do not have a Digital Health Pass, then you will need to be screened manually and will require your proof of vaccination or negative test and photo ID.

For technical assistance uploading a health record or receiving your Digital Health Pass, please contact:, stating the name and date of the event.

For any other questions, please contact us at, stating the name and date of the event.

You can expect to see that health and safety is a priority, and that a range of measures are in place to ensure everyone involved is able to enjoy a safe, enjoyable, and well organised event experience.

Reuters Events will follow government rules and regulations and health authority guidance for the location the event is taking place in. In addition, we will run in accordance with any venue specific requirements and following our All Secure Pledges that relate to Physical Distancing, Cleaning & Hygiene, Protect & Detect and Communications.

The Reuters Events All Secure Pledges are based on a set of event industry best practice guidelines, called All Secure. Developed by leading industry associations including the AEO, UFI & SISO, these guidelines offer best practices to support the safe delivery of all types of events across the world. The Reuters Events All Secure Pledges are the way these industry-wide All Secure guidelines are being applied to our events. They will underpin the health and safety plans for all events in our portfolio.

Whilst social distancing is no longer mandatory in many of the cities we operate, we encourage attendees to be mindful of others and keep a respectful distance where possible.

Reuters Events will let you know in plenty of time what the specific guidelines are for the event you are attending. Several steps have been taken to facilitate social distancing during our events. Examples of measures used to ensure this are one way systems, extended entry times, onsite signage and floor markings.

Reuters Events will work closely with venue partners to ensure the highest standard of food safety. We will be minimising self-service buffets in favour of served or pre-packaged food options.

Most common symptoms:

  • Fever
  • Cough
  • Tiredness
  • Loss of taste or smell.

Less common symptoms:

  • Sore throat
  • Headache
  • Aches and pains
  • Diarrhoea
  • A rash on skin, or discolouration of fingers or toes
  • Red or irritated eyes.

For more information on the symptoms of COVID-19, please visit the WHO website.

If you are displaying any of the COVID-19 symptoms described above, you are advised not to travel to the event. Please notify the Reuters Events Team and visit the Event Terms and Conditions here.

If you develop symptoms or test positive during your time at the event, we ask that you leave the premises immediately (notifying the registration team) and observe local testing and self-isolation procedures.

The use of a face mask is dependent on local regulations and will be communicated in advance of the event.

Where required by local government regulations, face masks will be mandatory at the event, except whilst consuming food and beverage or on stage when speaking.

For all other events, face masks are not mandatory; however, you may wear one if you wish.

Attendees are encouraged to bring along their own mask however a limited number of masks will be available onsite, upon request

Yes. Please ensure that all details of the replacement attendee are given to our Client Services Team ahead of the event. Failure to do so will mean that they will not be on our registration system and therefore will not gain access onsite.

Please visit the Reuters Events’ Terms and Conditions here.